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Mitlesen können alle, doch nur WPML-Kunden können hier Fragen veröffentlichen. Das WPML-Team antwortet im Forum an 6 Tagen pro Woche, 22 Stunden am Tag.

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Schlagwörter: 

Dieses Thema enthält 6 Antworten, hat 2 Stimmen.

Zuletzt aktualisiert von Prosenjit Barman Vor 8 Monate, 2 Wochen.

Assistiert von: Prosenjit Barman.

Verfasser Beiträge
August 14, 2023 unter 8:44 am #14195963

marcelK-19

Sagen Sie uns, was Sie versuchen zu erreichen?
Element übersetzen (Divi Footer)
Folgen Sie einer Dokumentation?
ja
Gibt es ein ähnliches Beispiel, das wir sehen können?

Was ist der Link zu Ihrer Website?
versteckter Link

2023-08-14 10_38_45-Übersetzungsmanagement ‹ AP&S — WordPress.jpg
2023-08-14 10_38_34-Übersetzungsmanagement ‹ AP&S — WordPress.jpg
August 14, 2023 unter 10:06 am #14196413

Prosenjit Barman
Supporter

Sprachen: Englisch (English )

Zeitzone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support. I will try my best to assist you in this matter.

We are having a high volume of tickets than usual and for that reason, I took this ticket from German forum and responding in English. Please let me know if you're okay with it or want me to assign this ticket to my German-Spaking colleague. I will be happy to do that for you.

From the Screenshot, I can see that the translation status of footer template is paused or waiting for other action. This situation often arises when the translation process is unexpectedly interrupted or encounters some form of disruption. I kindly request you to follow the steps mentioned in the documentation below and check if that helps to solve the issue.

- https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/#editing-the-stuck-pages-based-on-the-translation-mode-you-use

If the issue persists even after that, kindly go to "WPML > Support > Advance Translation Editor(Error Log)" and share the recent errors that are logged there. I will check and let you know what to do next.

Looking forward to your response.

Best regards,
Prosenjit

August 14, 2023 unter 10:20 am #14196487

marcelK-19

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2023/08/14 7:46:18 AM ATE Server Communication Started attempt to download xliff file. The process did not finish. 344 75041073 {"xliff_url":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/050\/497\/410\/original\/translated_73791038_AP_S_Geschichte_und_Hintergrund20230814-9492-9p1z7s.xliff20230814-3042-6ps539.xliff?Expires=1692603960&Signature=EeII4ynNyQhnaxxIVzzr7bDLF~B0WmbiDVLFc-bYnLJJokI~-jd9UP9W-OzK~36fdvpGq9aKytExulv6hTU3E0CGIwrAYvnvPTmP4CIPnax2PIOcRcmQVANu2nuEffoVJSYVtPe3OmHnNzwPLgowKcfg~3dxBUCnSS-oWdGmgqCa9VuGSP1DPiNu2PNVfrl0Lhhk6A9wI36nsSekjtyj9CbTocfgLdCgIp48mgSItwD3AUjZyYxICHJBVbcoHkUVceciS5bXoDaElQVBxO-6alM51zE16oOpYyyqTBJdST6NcVaDD4FG3XsYyC3eYNLUN5Qs2xaq9OypEMNjYNKP0w__&Key-Pair-Id=K1C11UVRQNXLRQ"}
2023/08/14 7:46:18 AM ATE Server Communication Started attempt to download xliff file. The process did not finish. 349 75041078 {"xliff_url":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/050\/497\/421\/original\/translated_73791049_Folgen_Sie_uns20230814-17592-rhaqjs.xliff20230814-12698-3gegg9.xliff?Expires=1692603960&Signature=JcXJL5BQsBUq7Ie3yrtiFxpfUfcTh5~vClO5WKoQYEPEkaKTpPmaJ2t91CyrJ1ZQUAMQaEkyKMGly-QSedN~un1EyjBjqnyEX~gsXy8clg5lf4TD6x4nnmMLZ8L~f6OHr6m9UstNmmMC9w9aSCMxfR8pxkT4lsm1mxzCrPYGzqUnYlCwIudTCLPv7g4x~yUvfRZyeM2jcwRqRJVqt0TJ9wyxtMZUwuzJDqYLt1vLL99wvOMlt1EUwUEmrvyLH-rkjZgcDfpysslqPlZSVK~evhzqEf3JVsIKArQSF4pvLqlyePZ8yXrouqIXVl7ffZy286VgeH93rNNTCSS~Pv45eA__&Key-Pair-Id=K1C11UVRQNXLRQ"}
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2023/08/14 7:46:01 AM ATE Server Communication Started attempt to download xliff file. The process did not finish. 303 75041029 {"xliff_url":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/050\/497\/359\/original\/translated_73790995_Startseite20230814-5624-g3dpi6.xliff20230814-12355-1iqruzp.xliff?Expires=1692603960&Signature=LtvrHqGGs-ZCrrQLehCDJT9OMow3aOQlEAqIG3oJbqAUUcb7Vfkk4xY42UTTMvaTqOjsfuesBFJfzXio-zAWuOqrddMPqRgVfOVuoONxBrzm2OpXAyz1pjo24UzLegODQxc2RWvXT99gdb8N4bSdGLMUrtA04OHhPFncltH1kUcpzYNPgCy7312EZTd4hXgpebplSeFweGfU~E7KFkrupDFdvK0qPzf~QxIU~jGQlZbFIn4TuBtQuV-E0eOXMCI54XfYQrwyar7z~PXYz9La6LB~puC8DXtE3zLkPprJ91iMHJvB6RbcqibIpoH4Y9EmTEFpGFaBfyfNLxSAOlkHRw__&Key-Pair-Id=K1C11UVRQNXLRQ"}
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2023/08/14 7:45:37 AM ATE Server Communication Started attempt to download xliff file. The process did not finish. 256 75040975 {"xliff_url":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/050\/497\/296\/original\/translated_73790940_SpinRCA20230814-17136-1tilvlq.xliff20230814-11404-lyp3sp.xliff?Expires=1692603935&Signature=MWv4nUT8Y0gVuTK70ufLyn0n7fegHvHz54-pmwNtmpBToKFXgogYXFPdeayBsdH4qyZPzkTlJksr21Y3zVrW5hEyIre1dQNm91NvaIVO~YuPHPGPmo9ReNOFYIUKnDsc4uJLKkPGS7Y~kulrPEq-PIaDo-D5ETn1JYKEz1a9pRyiqHtW0XspfHQPXme-~ecgFet~YfIzR4Rm8TgwifNevpzDqdp5Zho2~WzJaqCdN7oSC3TS10PkZxZCwxV5TwNUR~Lc-VTpUrXcqe89PQoIrC~5QZQs0SaQ1Z3HsXIemAb44xVsGxpJGm~e2eyP5Hdfz8YWjgaxfBDKjLlYZfGTIQ__&Key-Pair-Id=K1C11UVRQNXLRQ"}
2023/08/14 7:45:21 AM ATE Server Communication Started attempt to download xliff file. The process did not finish. 228 75040946 {"xliff_url":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/050\/497\/270\/original\/translated_73790919_AP_amp_S_Academy__ffnet_ihre_T_ren20230814-12355-yng4po.xliff20230814-9492-c8zwp1.xliff?Expires=1692603920&Signature=OmB6oOB01lyHN~AG-Lb6Rzw-FnAIeumMQWulU2rYmU051-PRDkamW7xAwd~1UuWLCqB32~hXbK0OeqFdewyvoJKqWpkuW8vgA7eDdk2HcN1f~omLQNqb5ZtSjs3JbdFyZU4eS9jti6ZgUX3-L1CVlC-68F4yZnDCEMZDiMygMM451JeWnSSjhElKNXBoUlMn6~WPnFq3BZQp~G3dIZ0ROVxPtR~aiAW~dmlAalRnYQ9~yInB-HRu9bbAi8MXeO~GRW-obpRu25jGTiVjLYNYv0K6OaqK8PF2w4-Sl4lyz1sjZQlaZ2mGcfXy~ZXoaA3wH1dXz5vrqe6tZYLvWhUHzA__&Key-Pair-Id=K1C11UVRQNXLRQ"}
2023/03/11 10:12:58 PM AMS Server Communication Active record record not found: Couldn't find Translator with [WHERE `translators_websites`.`website_id` = ? AND `translators`.`email` = ?] 0 0 {"errorData":{"status":404,"title":"Active record record not found","detail":"Couldn't find Translator with [WHERE `translators_websites`.`website_id` = ? AND `translators`.`email` = ?]"}}

August 16, 2023 unter 3:47 am #14205853

Prosenjit Barman
Supporter

Sprachen: Englisch (English )

Zeitzone: Asia/Dhaka (GMT+06:00)

Hello There,

Thanks for sharing the ATE Logs. If the issue persists even after following the documentation, a closer inspection will require to understand the root cause of the issue. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
versteckter Link

Looking forward to your response.

Best Regards,
Prosenjit

August 17, 2023 unter 4:39 am #14241971

Prosenjit Barman
Supporter

Sprachen: Englisch (English )

Zeitzone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for sharing the access information.

I have checked and understood the issue. Since you don't have any translation credit left on your account, the footer template can't be translated automatically. Now, there is two way to translate the template.

1- If you want to automatically translate the template, please assign translation credits[ Process: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits ] to your site first. Then you'll automatically translate or update the translation of the posts. You can check the documentation below to understand how you can send content for automatic translation.

- https://wpml.org/documentation/automatic-translation/#translating-individual-pages-posts-and-other-content-automatically

2- As there are no translation credits available on your site, you have the option to either translate the content yourself or assign this task to a translator. Please check this video(versteckter Link) to understand the process.

For now, I changed the translation mode to "Translate what you choose". You'll be able to change the mode from "WPML > Settings" after assigning the translation credits. I hope you can understand.

Please feel free to let me know if there is anything else if you need help.

Best Regards,
Prosenjit

August 17, 2023 unter 7:41 am #14242837

marcelK-19

How can the credits be used up if Pay as you Go is set in the account?

August 18, 2023 unter 3:47 am #14249355

Prosenjit Barman
Supporter

Sprachen: Englisch (English )

Zeitzone: Asia/Dhaka (GMT+06:00)

Hello There,

Sorry for the inconvenience. I got confused with the prepaid credit term that shows on the Translation management page.

However, upon checking our records, it appears that you currently have an outstanding credit debt of over 90,000. Due to this outstanding balance, the automatic translation process has been halted, and you will not be able to proceed until this debt is cleared.

You'll able to pay by going to the "WPML > Translation Management > Automatic Translation" section.

I hope you can understand. If you need any further clarification or assistance, please don't hesitate to ask. I'm here to help.

Best Regards,
Prosenjit

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.