Credits

Problem:
The client was unable to use their assigned translation credits for automatic translation in WPML, and they also faced issues translating content on Elementor pages.
Solution:
1. We identified that the translation credits were stuck due to a change in the automatic translation account ID after reinstalling WPML. To resolve this, the client needed to:
- Move the credits back to their WPML.org account by clicking the "add/remove credits" button on https://wpml.org/account.
- Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML with the new key on their website.
- Re-add the credits to the site following the steps provided at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
2. For translating Elementor pages, the client was advised to download and install a specific add-on for WPML to handle custom Elementor blocks. They should follow the steps outlined at https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/.
If these solutions do not resolve the issues or if they seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.

Problem:
You transferred 40000 credits to your site but cannot see them in your account.
Solution:
If you're experiencing this issue, it might be due to the creation of a new automatic translation account ID when WPML is reinstalled or WordPress is reset. This can cause credits to remain in the old account. We have identified two separate automatic translation accounts in your case and have now moved the credits to the correct account. You should be able to see them on your site now.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You deleted a registered site, which was a WP-staging clone, and noticed that the credits on the production site disappeared and were not transferred back.
Solution:
We moved the credits back to your WPML.org account. Normally, you should be able to transfer credits by clicking the Add/remove credits button. If you're experiencing this issue, we recommend checking your WPML.org account to confirm the credits are now visible. If the credits still do not appear, or if this solution does not resolve your issue, please visit our support forum and open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If this solution is outdated or not applicable to your case, please open a new support ticket at our support forum.

Problem:
Sie möchten 90162 Kredite von der Website http://www.wir-vermieten.de auf rotogal.de mithilfe von WPML übertragen, aber die Übertragung funktioniert trotz Befolgung der Dokumentation nicht.
Lösung:
Wir haben die "90162" Kredite von der genannten Website auf die andere übertragen. Bitte bestätigen Sie, ob Sie diese nun auf rotogal.de sehen können.

Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.

Für weitere Unterstützung kontaktieren Sie bitte das WPML-Support-Forum.

Problem:
The client rebuilt their website using the Divi page builder and expected the translation memory and credits from the original site to be shared with the new site. However, after translating a page that was already fully translated on the live site, 200 credits were unexpectedly used. The translation memory did not seem to be shared as anticipated, possibly due to content segmentation issues caused by the Divi shortcodes.
Solution:
We reviewed the client's situation and confirmed that differences in content segmentation between the old and new site versions were causing the translation memory to not recognize the content as the same. We provided a detailed explanation through a video (video link). To address the issue of the unexpectedly used credits, we reassigned 20,000 credits to the client's account to compensate for the discrepancies and partial matches of the translation memory.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

Problem:
You are trying to ensure that the credits in your WPML dashboard match the credits in your account. Despite adding over 50,000 credits, they are not appearing in your WPML dashboard.
Solution:
If you're experiencing this issue, it might be due to a new automatic translation account ID being generated if WPML was uninstalled/reset or if WordPress was reinstalled from scratch. Here's what we recommend you try:
1. Visit your account page at https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account.
2. Then, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one.
3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key.
4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
You are using WPML to translate content on your site and have assigned credits for automatic translations. However, when you try to translate something, you receive a message indicating that you have no credits.
Solution:
This issue might occur if you have uninstalled/reset WPML or reinstalled/set WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here are the steps to resolve this:
1. Visit https://wpml.org/account and click the "add/remove credits" button to move the credits back to your WPML.org account.
2. Go to https://wpml.org/account/sites/, remove the current site key, generate a new one, then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key and RE-register WPML with the new key.
3. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.