ahmedT-15

Problema:
Products do not load instantly on the client's website and require page refreshes 2-4 times for them to display.

Solución:
After performing several tests, we determined that the issue persists with and without WPML and occurs even when only the essential plugins (Elementor, Elementor Pro, Ultimate Addons for Elementor, and WooCommerce) are active along with the Hello Elementor theme. We suggest the customer contact their hosting service team and the Ultimate Addons for Elementor team to investigate further.

In a second round of testing, our 2nd tier team tried the following in Ultimate Addons for Elementor with WPML plugins inactive:

a) Use the following hook:

add_filter( 'wp_lazy_loading_enabled', '__return_false' );

b) Disable lazy loading in Elementor settings.

Also, we notice that on the home page, there are many Ultimate Addons For Elementor - uael-flash-container widgets, but only the highest one is loaded each time. Therefore, we recommend checking with the Ultimate Addons for Elementor team and sharing your feedback.

Si la solución proporcionada no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicarse a tu situación, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de temas y plugins. Si necesitas asistencia adicional, por favor, contacta con nosotros en el foro de soporte de WPML.

Problem:
The client's default website language is Arabic, but they have set their user profile to English to manage the dashboard in English. However, Elementor modules and settings are displaying in Arabic instead of English, despite the user profile language setting. Additionally, there was an issue with .mo files generation due to a non-writable folder.
Solution:
1. We directed the client to an existing support ticket that explains how to change the default behavior when Elementor defaults to the admin language in the editor: https://wpml.org/forums/topic/elementor-defaults-to-not-the-admin-language-in-the-editor/.
2. We advised the client to remove specific files related to Elementor from the "plugins" folder located at "wp-content/languages/plugins/" instead of renaming the main "languages" folder, as this could affect other functionalities. The exact files to remove were mentioned in another support ticket: https://wpml.org/forums/topic/elementor-editor-interface-with-wpml/#post-9863547.

If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.