Problem: The client needed the Spanish navigation header to display only the correct menus and sub-menus when the Spanish language was selected. They had translated the navigation header from English to Spanish using WPML, but it was not displaying properly. Also, they encountered issues updating WPML and connecting to wpml.org.
Solution: 1) We recommended updating WPML to the latest version. To resolve the update issues, we advised: - Deleting the existing site key from the WPML account. - Generating a new key. - Unregistering and re-registering WPML on the site with the new key. 2) For the navigation menu issue, we suggested: - Checking if the "Header" template-part and Navigation-menu templates were translated into Spanish. - Completing any pending translations. - Removing any unused Navigation menus. - Ensuring the correct Navigation Menu is set for each page template in all languages.
We also provided a video tutorial to assist with setting the correct Navigation Menu for the templates in use.
The issue was resolved after assigning the proper Navigation menu to the "Single Post" template.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client experienced a 'major error message' after updating a sentence in the English version of a page and then attempting to update the French translation. This resulted in the apparent loss of the French translation, which was completed using WPML's translation credits. Solution: We suggested that the issue might be temporary and assured the client that the content is saved to the translation memory, meaning they won't be charged again for the same content. We asked the client to recheck the page and provided a link to the documentation on how WPML tracks translations:
