edenredP

Problem:
The client is managing translation credits for their site using the WPML plugin and encountered an issue where the site incorrectly shows zero translation credits despite having over 90,000 credits in their WPML account.
Solution:
We recommend the following steps to resolve the issue:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the site key for https://www.edenred.pt/ by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Log in to your site and navigate to Plugins >> Add New Plugin >> Commercial tab, then click the ‘Unregister WPML from this site’ link if available.
4. Click the ‘Register WPML’ link.
5. Click the ‘Get a key for this site’ link, generate the key, and assign the credits using the popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.