Problem:
The client is experiencing an issue where the correct product categories are displayed on the Shop page in English, but when switching to German, all product categories are shown.
Solution:
We recommend the following troubleshooting steps:
1. Back up your site's database.
2. Navigate to WPML -> Support -> Troubleshooting.
3. On the troubleshooting screen, press the following buttons one at a time and wait for each process to complete:
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Disable cache for language switcher templates
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Clear language information and repopulate languages
(if available)
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Synchronize posts taxonomies
for the relevant post type
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Remove ghost entries from the translation tables
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Fix element_type collation
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Fix WPML tables collation
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Synchronize local job ids with ATE jobs
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Synchronize translators and translation managers with ATE
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Assign translation status to duplicated content
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(Only if you haven't added a custom language)
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Fix post type assignment for translations
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Cleanup and optimize string tables
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*** Please ensure you have a database backup before proceeding.***
If these steps do not resolve the issue, please provide us with access to your site for further investigation. You can safely share your details with us following our Privacy and Security Policy.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
