Problem: The client is unable to automatically translate the homepage to French despite having enough credits. The translation job appears in the Jobs queue, but clicking on the translation does nothing, and the page remains untranslated. The client also mentioned that the wpml-config.xml file is missing in their new theme. Solution: We suggested checking if the translations are assigned to another reviewer or if the client is not assigned the correct language pairs. This can be managed in WPML -> Translation Management -> Translators. For further guidance, we recommended reading the following documentation:
If these steps do not resolve the issue or if the information provided becomes outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: After updating to WPML plugin version 4.6.12, the staging site broke due to a PHP Warning error. The error indicated a missing file, specifically
autoload_real.php
, in the plugin's directory. Solution: 1. Verify if the
directory. 2. If the file is missing, manually upload this file or the entire plugin. Follow the guide on how to update WPML manually: https://wpml.org/faq/updating-wpml-manually/ 3. After uploading, the PHP Warning should resolve.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: You are receiving deprecation notices about the creation of dynamic property in the Whip_RequirementsChecker class due to a feature in PHP 8.2. This issue appears in the logs or query monitor plugin at wp-content/plugins/sitepress-multilingual-cms/vendor/yoast/whip/src/Whip_RequirementsChecker.php:37. Solution: We are aware of this issue and our developers are working on updating the yoast/whip package to v2 in one of the future releases of WPML. This update will resolve the deprecation notices you are encountering.
If this solution becomes irrelevant due to updates or if it does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
