Problem: After migrating from SiteGround to Elementor Hosting, the client is experiencing issues with the language switcher on their website. The switcher is not responding when switching from English to French and vice versa. Additionally, the footer language switcher does not display on the French pages, and there are redirection issues to the default language page. Solution: 1. Enable the Footer language switcher from WPML >> Language page to test if that switcher works. 2. Clear the browser cache and try accessing the site with different browsers. 3. Check for any server or hosting-level redirects that might be affecting the language switcher, such as .htaccess, server configuration, or caching/CDN settings. 4. Visit the WPML >> Support >> Troubleshooting page and press the 'I have cleared the Elementor Host Advanced Caching' button. 5. Attempt to access the French-speaking front page via https://alarme-maison.ca and then try switching languages.
If these steps do not resolve the issue, it might be due to outdated solutions or specific configurations not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wants to convert their bilingual website, which is currently in English and French, into a unilingual French site. They are also interested in adding new pages in French only and are concerned about potential SEO impacts. Solution: To make the site appear only in French, we recommend activating the browser language redirect. You can set this up by following the guide here: Automatic Redirect Based on Browser Language. Additionally, remove any language switchers from the site to prevent access to the English version. It's important to note that using browser language redirect might have potential SEO implications.
As for adding new pages in French, you can do this without affecting the site negatively. Simply go to Pages, filter by French, and proceed to add your new pages. This action will not adversely impact your SEO.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with WPML on their website where changes made in the Advanced Translation Editor (ATE) do not always appear on the translated page. This issue is particularly noticeable with image texts, where French text intended for translation reverts to French instead of the target language. Solution: 1. Ensure you have a backup of your site. 2. Open the
functions.php
file of your theme in a code editor. 3. Insert the following function at the end of the file:
4. Save the changes and refresh your homepage. 5. Update the problematic page and its translation. 6. Verify that each image appears correctly with the appropriate translation. 7. Once confirmed, remove the code from the
functions.php
file.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is considering switching to Elementor hosting for their site and wants to know if a bilingual site is possible on their basic plan. Solution: We have no known compatibility issues with Elementor hosting, which uses Google Cloud infrastructure similar to other specialized WordPress hosts. If the memory limit is sufficient, it should function like any typical hosting or cloud environment. For a bilingual site using WPML, ensure that Elementor supports multi-domain environments. Both domains must point to the same root directory, which is crucial for WPML's different domains per language setup. You can test this by configuring WPML and checking the DNS settings. A practical test involves placing a file in the site’s root folder and verifying its accessibility from both domains. If this setup works, your bilingual site should function correctly on Elementor hosting.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is unable to select radio choices on a translated page using WPML with Elementor. The translated form buttons are unselectable, and the default values are incorrect. Solution: The issue of unselectable form buttons was resolved in the latest WPML update (WPML Multilingual CMS 4.7.2). We advised the client to update their WPML plugin by navigating to Plugins > Add new on the Commercial tab and clicking on 'Check for WPML Updates'.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues with WPML plugins not updating automatically as expected, even though auto-updates are enabled in WordPress. Solution: We have confirmed that auto-updates are enabled and you are using the latest version of WPML. It's important to understand that we release our latest major versions in cohorts. This means that while the latest version is immediately available for manual download on our website, the WordPress interface might not show an update notification until a few days later, depending on your cohort assignment. For example, if we release a new version on Monday, cohort 1 receives it on Monday, cohort 2 on Tuesday, and so on.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
