Problem: The client is experiencing issues with translation and RTL layout, the Language Switcher not functioning correctly, incomplete product translations, and translated products not appearing on the Arabic version of the site. The client's theme, 'El Greco,' is not on the WPML list of compatible themes, which may be causing these issues.
Solution: 1. We verified that the Language Switcher is functioning correctly and displaying the translated product URLs. 2. For translating the product tab content 'Shipping and Returns,' we directed the client to use WPML > String Translation, accessible through Customization > Single Product > Product Tabs Settings. 3. The 'Item Specifics' tab content, which is stored in a custom table by the theme, requires custom code for translation. We recommended that the client contact the theme author to join our Go Global program, where our Compatibility developers can assist in making the theme compatible with WPML. Alternatively, the client can manually translate the product using the WordPress editor and add the 'Item Specifics' data for the translated product.
Refer to the following documentation for further guidance:
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
