Problem: The client was unable to translate the 'Remove Filters' button text on their website from English to German using WPML with Elementor. The text should change to 'Filter entfernen' when the site is viewed in German. Solution: We recommended adding custom XML configuration to ensure the string can be translated. Here are the steps we followed: 1. Navigate to WPML >> Settings > Custom XML Configuration section and add the following XML:
2. Open the default language page for editing and make a minor change to the title, then update the page to refresh the translation. 3. Revert the change and update the page again. 4. Open the German translation in WPML Advanced Translation Editor, add the translation for 'Remove Filters', and press the Complete translation button.
Please check if the translation now appears correctly on the frontend. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where changing the language on their homepage (and other pages) results in the browser tab showing a blank label or one with hyphens, percent signs, etc. This issue is also affecting the 'og:title' meta property, which is crucial for SEO and displaying titles in browser tabs. Solution: 1. We recommend deactivating the WPML String Translation plugin to see if this resolves the issue. 2. If deactivating the plugin fixes the problem, it indicates that there is a translated string that should not be translated. 3. If the issue persists after deactivating the plugin, it may be related to the settings in the Yoast SEO plugin.
If this solution does not seem relevant to your situation, please open a new support ticket with us for further assistance.
Problem: The client is experiencing an issue with overlapping fields on the Appearance > Menu page in WP Admin, making it difficult to configure menus. Additionally, the client is unsure if the OTGS Installer plugin is activated correctly after installation, as the 'Activate' link still appears instead of 'Deactivate'.
Solution:
Note: This issue is resolved on WPML v.4.6.8 update.
We recommend updating the WPML plugins to the latest version, as the issue with the overlapping fields has been resolved in the update. Here are the steps to update the WPML plugins: 1. Go to WP admin -> Plugins -> Add new plugin. 2. Switch to the 'Commercial' tab. 3. Select the WPML plugins that need updating and scroll down to the bottom of the list. 4. Check the checkbox 'Activate after download', and click 'Download'.
Before attempting the update, ensure that you have a full backup of your website.
Problem:
The client wants to understand the 'language switching for the login page' option under the WPML Language Settings. They are concerned about the user experience as the language reverts to English on the login page, despite users switching to other languages like German, Spanish, or Italian. The client is also seeking assurance that they can revert any changes if needed.
Solution:
We explained that by enabling the language switcher on the login page, users will be directed to the admin area in the language they have chosen. This improves the user experience by maintaining language consistency throughout the login process.
We reassured the client that if they decide to disable this feature in the future, the language switcher will no longer appear on the login and registration pages, reverting to the current behavior. We also referenced the guide on translating WordPress login and registration pages for further assistance:
Problem:
Tell us what you are trying to do? When reviewing strings to translate, I noticed that a few strings are duplicated and showing Italian as the original language instead of English. It seems that this could cause some of the problems that my site is having.
Is there a similar example that we can see? Check the domain named "elementor-8546" or "elementor-3895"
Solution:
Sometimes this issue happens because the other language is selected from the admin language switcher when you add the contents in theme/plugin options, or your theme is coded other than the English language.
You can easily change the source language of the strings that you see in the WPML -> String Translation module by following the below steps:
- Please go to the WPML -> String Translation page
- Select all strings that have wrong language assigned
- Choose the English language from the “Change the language of selected strings” dropdown
