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Ce sujet est résolu. Voici une description du problème et de la solution.

Problem:
You are experiencing an issue where WPML is asking for credits for automatic translation even though you have all necessary credits allocated to your site.
Solution:
This problem typically occurs when WPML is not registered properly on your site. To resolve this, follow these steps:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found here: Why credits may be missing and how to fix it
3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link.
6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools.
7. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at WPML support forum.

Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

Marqué : 

Ce sujet contient 1 réponse, a 0 voix.

Dernière mise à jour par Noman Il y a 3 semaines et 2 jours.

Assisté par: Noman.

Auteur Articles
Avril 18, 2025 à 9:20 am #16946784

gillesD-11

Contexte de la question:
I am trying to use WPML for automatic translation on my site lien caché. We have all the necessary credits allowed for this site.

Symptômes:
Automatic translation is asking me for credits even though we have all credits as necessary allowed for this site.

Questions:
Why is WPML asking for credits when we have all necessary credits for the site?

Avril 21, 2025 à 11:52 am #16951742

Noman
Partisan de WPML depuis 06/2016

Les langues: Anglais (English )

Fuseau horaire: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Sorry for the delay due to high workload and the reply time will be shorter from now.

This type of issue usually happens when the WPML is not registered properly on your site. To fix this issue, could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon and it will return the assigned credits to your WPML.org account as mentioned in this doc: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org

3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link (screenshot attached).
6. It will generate the Key for your site and you can also assign the credits using that popup, you may confirm the assigned credits from WPML >> Translation Management > Translation Tools.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png