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Unterstützt die Zeitzone: Europe/Zagreb (GMT+01:00)
Hintergrund des Themas:
I am trying to ensure that the invoice email is sent in the correct customer language using the template (Tour order system). Goodlayers support added a debug message in the tourmaster.php file and mentioned that the language is changed correctly using "wpml_switch_language_for_email" based on the recipient. However, they noted that gettext is not responding with the correct language. Link to a page where the issue can be seen: versteckter Link
Die Symptome:
The invoice email is sent in German instead of English, and gettext is not responding with the correct language.
Fragen:
Why is the invoice email not sent in the correct language?
How can I resolve the issue with gettext not responding with the correct language?
Goodlayer mentioned I should contact you
Hello Bruno,
Thank you for your response. Indeed I have the same issue than you mentioned and I am surprised that this user said the author of the theme found the issue and will fix it.
I will contact the theme author again and ask them to join the go-global-program.
Kind regards, Remy
Hello Bruno, I just noticed that the issue I have is very similar but it is when sending the invoice via Email. The content doesn't get translated on other languages.
What does the Goodlayers author means when he says: BTW, the gettext is not responding with the correct language. Could you check with the WPML author about this.
However, the issue might also stem from the way they implemented the class, so it could go either way.
Would you be able to test it using the following sandbox link? versteckter Link
Try installing their plugin/theme here and attempt to reproduce the issue with a simple order. Make sure at least one translated string in the emails does not translate correctly in your site.
Additionally, I have installed the Email Log plugin, which will record all outgoing emails for easier debugging.
If we see the issue here I will escalate the case to our compatibility team.
Hi Bruno, in the meantime I have installed the theme/plugin. I just need to reproduce the issue. Please bear with me until tomorrow. Thank you and regards, Remy
Hello Bruno, in the meantime I have installed everything and translated one tour into EN from DE. The booking system works but WP does not send any email out to the client or admin. Do you know anything about that? Is that possibly blocked by Sandbox. Thanks and regards, Remy
Hi Bruno, sorry of the delay. In the meantime I was able to reproduce the issue.
I have created to bookings and have sent the invoice.
(id:30) is a booking from the English Tour
(id:29) is a booking from the German tour
As you can see in (id:30) the invoice (sent by clicking the invoice button in the tour order) comes in German instead of English.
Let me know if you need further explanation. Thank you and regards, Remy
- order versteckter Link (English)
- the first email is correct - in English
- but the "Invoice From WORDPRESS" is not, it is in German? So texts such as "Rechnung an" or "Teilnehmer Info" don't translate?
If so, how do I generate "Invoice From WORDPRESS"?
I scanned both "TravelTour" and "Tour Master" but I am not finding any of these strings, neither within admin strings.
- order versteckter Link (English)
- Automatic booking confirmation email will be sent correctly (language according to the page which the user has booked)
- If I send the invoice via the "Invoice Resend" button (See attachment) the customer gets it in German even the customer booked in the English page. So somehow WPML does not remember the tour and its language which the customer booked.
I see that email strings are properly translated, but the resent email is still in the site default language.
This has been escalated to our Compatibility team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.
