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Technical Support

If you purchased WPML and need technical help, visit the members-only support forum.

Pre-sales Questions

Not a client yet? Ask us pre-sales questions.

Account Page

Do you have an account or subscription problem? Use our contact form.

Password Recovery

Did you purchase WPML and not receive the new-account email? Use the password recovery.
Did you use the wrong email when purchasing WPML? Don’t worry, you can use your PayPal email to reset your account login.

Theme Compatibility

Check if WPML is compatible with your theme.

Security and Vulnerability Issues

Did you find a security or vulnerability issue? Use this form.

Want to Return WPML?

Ask for a refund.

Not Happy with AI Translations from PTC?

Ask for a refund.

Business and Press

Do you have a business or press inquiry? Use our contact form.

Theme and Plugin Developers

Do you want us to help you achieve WPML compatibility? Join our Go Global program.

Translation Services

Do you represent a professional translation service? Contact us about integrating your translation service with WPML.

Careers

Interested in building your career with us? Explore opportunities in WordPress development, support, and more on our Careers page.

OnTheGoSystems Limited

22/F 3 Lockhart Road
Wanchai
Hong Kong