Problem: The client needed to display the language in which an order was made on the backend order page, to distinguish orders for products with the same name across different languages. Solution: We explained that by default, the order page displays in the primary language and that the admin interface is designed to consistently display in the selected language for ease of management. We acknowledged that the specific feature requested is not currently available and would require custom development. We offered to submit a feature request for the development team to consider. Additionally, we suggested that if the feature is urgently needed, the client could consult with one of our certified partners for custom work. Relevant links for finding a certified partner and guidelines for seeking consulting help were provided:
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
Problem: The client was unable to limit the countries where the Stripe payment method could be accessed at checkout. After selecting the desired countries and hitting the SAVE button on the Stripe settings page, the changes were not being saved. Upon refreshing the page, the payment method was still available in all countries. Solution: We acknowledged an existing issue with the Country Availability option when using Stripe with WooCommerce. We recommended the client to follow the documentation provided to apply the necessary code to address this issue. The documentation can be found here: https://wpml.org/errata/woocommerce-stripe-payment-gateway-country-availability-changes-are-not-saved/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problema: El cliente está experimentando lentitud en su sitio web y ha notado 612 notificaciones PHP DEPRECATED relacionadas con WPML a través de Query Monitor. Se pregunta si estas notificaciones podrían ser la causa de la falta de rendimiento y si se corregirán en la próxima actualización de WPML. Solución: Nosotros recomendamos seguir estos pasos para aislar la causa del problema: - Crear una copia de seguridad completa del sitio - Actualizar todos los plugins y temas desactualizados - Limpiar cualquier memoria caché que pueda existir - Desactivar todos los plugins, incluidos los de WPML - Activar un tema predeterminado de WordPress, como Twenty Twenty - Activar los plugins de WPML - Si el problema de rendimiento desaparece, comenzar a activar el tema y luego el resto de los plugins, uno por uno, hasta que el problema reaparezca y así encontrar el culpable.
Además, aclaramos que las notificaciones de funciones obsoletas son solo advertencias que indican que algunas funciones utilizadas en el código PHP de WPML estarán desactualizadas en futuras versiones de PHP. Estas funciones aún funcionan correctamente y no afectan el rendimiento ni el funcionamiento del sitio web. Es simplemente una advertencia para los desarrolladores.
Si la solución proporcionada no es relevante debido a que está desactualizada o no se aplica a su caso, le sugerimos abrir un nuevo ticket de soporte. También recomendamos encarecidamente revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que ha instalado las últimas versiones de temas y plugins. Si necesita más asistencia, no dude en contactarnos en el foro de soporte de WPML.
Problem: The client is trying to display the translations of the titles of the YITH WooCommerce Ajax Product Filter plugin in Italian as set in the backend, but they appear in English, while the attributes are correctly shown in Italian.
Solution: 1. Confirm that the Attributes have been translated properly in the WooCommerce > WooCommerce Multilingual > Attributes section. 2. Follow the instructions in the guide to translate Preset with WPML. 3. If all settings are correctly configured, navigate to WPML > String Translation and search for the Title that isn't displaying in the translated form. 4. If you find the Title and it's still untranslated, click on the "+" icon next to it and add the translation for that Title.
Problem: The client is using the WP All Import plugin to import WooCommerce products and is unsure whether they can import products in different languages simultaneously and how to import different currencies. Solution: We recommend running a separate import for each language, as importing multiple languages at the same time is not supported. For importing different currencies, the manual pricing is stored in custom fields within the post-meta table for the product. These fields can be mapped in the custom field section of the import process. For more details on how to map custom fields, you can refer to our documentation here: WPML All Import documentation.
If this solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll be happy to assist you further.
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