Christine Bieri

Problem:
The client has an issue where their WPML account shows 10K translation credits assigned to their website, but the backend displays only 6 credits remaining, indicating a possible issue with the linking of credits.
Solution:
We recommend the following steps to resolve the issue:
1. Navigate to the Plugins → Add New page in your WordPress dashboard.
2. Click on the Commercial tab.
3. Press the "Unregister WPML" button.
4. Register WPML again using the recent site key.

If the above steps do not resolve the issue, we suggest:
1. Visit https://wpml.org/account/sites/ and remove all existing site keys for the current site.
2. Create a new site key and see if this resolves the discrepancy.

If this solution does not seem relevant to your situation, please open a new support ticket with us for further assistance.