Problem: The client has created a custom post type named 'Galleries' for their website to transition galleries from an old theme to a new one while maintaining permalinks and structure. However, the '+' icon that allows for translation in WPML is not appearing for this new custom post type, although it appears for 'Pages' and 'Posts'.
Solution: If you're experiencing this issue, we recommend that you make your post type translatable in WPML. You can do this by navigating to WPML -> Settings -> Post Type Translations. For detailed instructions, please visit Translating Custom Posts.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: You are experiencing issues with WPML where it is creating duplicated taxonomy translations named 'Opcional' under 'Translation Priorities'. Despite deleting these duplicates, new ones continue to appear. Solution: We found that the original English terms were missing, which likely caused the duplication issue. We have cleaned this up and recreated the terms. This should resolve the problem, and you should no longer see new duplicated 'Opcional' taxonomies being created.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are unable to connect a translated English post with the original Spanish post. Solution: We found that a translation job got stuck when the translation method was switched to "WordPress Editor". We recommend opening the translation inside the WordPress Editor. In the right sidebar, use the option "Copy from English", manually translate the title and content, and save the post. This should allow you to create the translation using the WordPress Editor.
If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was transitioning from the FloThemes WordPress theme to Kadence Pro and encountered issues with the language switcher. Although the language flags were visible in the footer and were supposed to link to the corresponding language version of the page, they were instead redirecting randomly to the homepage or unrelated pages. Additionally, the language switch link was not appearing in the menu despite being enabled in WPML settings. Solution: We identified that the header needed translation and the language switcher had to be added to the header instead of the menu due to the way Kadence operates. We added the language switcher to the header for the client. We also provided a link for the client to edit the header in Spanish: https://grisaceos.com/wp-admin/post.php?post=22494&action=edit&lang=es&admin_bar=1. We advised the client to review the changes and translate the other header if it will be used on the site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
