Problem: You are trying to add new translations to the header, footer, and contact form using WPML > Translations, but the page does not stop loading, and you encounter error messages stating 'Something went wrong, please try again' and 'Unable to retrieve job details'. Solution: We recommend canceling the problematic translation job in WPML under Translation Management → Translation Jobs. After canceling, resend the job from the Translation Management. Once done, you should be able to access and complete the translation from WPML → Translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem:
The 'Clean Filter' button from the BeRocket AJAX Product Filters plugin disappeared on translated pages when using WPML. The button, added via a shortcode, was only visible on the original Portuguese version of the site.
Solution:
If you're experiencing the same issue, follow these steps:
1. Go to BeRocket > Filters in the WordPress dashboard.
2. Switch to the secondary language using the language switcher in the admin bar.
3. Confirm that the 'Clear Filter' translation is listed and set to Widget type: Reset Products button.
4. If the button is still missing, edit the filter in the secondary language.
5. Check all settings, including translations, and click 'Edit anyway' if a warning appears.\n\nBefore making changes, make a full website backup.
This solution might be outdated or not applicable to your case. We recommend checking the known issues page, confirming the version of any permanent fix, and ensuring you have installed the latest versions of your plugins and themes.\n\nIf the issue persists, please open a new support ticket in the WPML support forum.
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