Problem: You are trying to use WPML's automatic translator function with prepaid credits, but it's not functioning correctly. Specifically, when switching languages using Divi templates, the menu does not update as expected, and it seems like the credits are not being added correctly. Solution: This issue occurs specifically with Divi templates where multiple identical templates are defined for different languages. For instance, if you have two Divi templates for headers, one in Dutch with ID 4116 and one in English with ID 7592, ensure that the correct menu is manually selected in the Divi template settings for each language. You can switch the language using the top-bar language switcher or by directly accessing the URL and selecting the appropriate menu within the Divi template.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
