Problem: The client needed clarification on what a specific option in the WPML interface means, particularly regarding the translation of media attachments. Solution: We explained that the option in question allows the client to select media attachments for translation within a post. When selected, the translator can translate any associated text with the media through the translation editor. Additionally, we advised that if the client wishes to use different media files for each language, it is necessary to translate the media in WPML -> Media Translation. We provided a step-by-step guide on how to do this with a link to our documentation:
If this solution does not seem relevant, we encourage the client to open a new support ticket for further assistance. For additional support, please visit our WPML support forum.
Problem: The client experienced issues with translations after manually editing articles in Gutenberg and using the WPML editor. Some content was overridden with the original language content, and some paragraphs were not translated when viewed on the front end.
Solution: 1. If you're experiencing similar issues, it's important to note that you cannot mix translation methods. You need to choose either manual translation or the WPML editor. 2. To resolve the issue, you can disable the WPML editor for the affected page. After disabling, re-save the translated page manually in the WordPress editor. 3. Alternatively, you can re-translate the content using the WPML editor and continue using this method for future translations. 4. If you're planning to change your WordPress theme, be aware that it shouldn't impact existing content and translations. However, new design elements introduced by the theme may require additional translations.
If this solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll be happy to assist you further.
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