Problem: The client was facing a critical error on their website, which required manual debugging. The error was visible on a specific page, and the client was unable to access the backend login page, as the usual /wp-admin URL returned a 404 error. Solution: We recommended the client to verify the correct login endpoint since the usual /wp-admin URL was not functioning. This step is crucial for us to gain access and assist further. If you're experiencing a similar issue, we recommend checking if the login URL has been changed or if there are any restrictions that might have been applied to the /wp-admin directory.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing a recurring error on your website, which was temporarily resolved but reappeared the following day. Solution: This issue is linked to a previously reported problem. We recommend following the ongoing discussion and solutions provided in the related support ticket. You can find the details and participate in the conversation here: https://wpml.org/forums/topic/a-critical-error-has-occurred-and-i-need-a-technician-to-help-me-recover-from-it/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
