Are you looking to grow your business and expand into new markets? Do you want to develop compelling content that is localized for your customers? Do you need documents translated reliably and securely? Well, Capita Translation and Interpreting (Capita TI) wants to take your pain away and give you the solutions you need to succeed.

As their name suggests, they offer a comprehensive range of interpreting and professional translation services such as website translation, face-to-face interpreting services, document translation, and multimedia localization.

Buy WPML for Capita

Getting Started with Capita

To start translating your website using Capita, you need to download and install the following plugins from wpml.org:

  • WPML Multilingual CMS – the core plugin.
  • WPML Translation Management – this plugin will allow you to connect to Capita.
  • WPML String Translation – this plugin will allow you to translate interface strings.

If you do not yet have an account on the wpml.org site, create a new one simply by choosing between WPML Multilingual CMS and Multilingual CMS Lifetime plans.

As soon as you have your WPML account, please follow the guide on how to download and install WPML. Please do not forget about registering WPML.

In case of any problems, please check our getting started guide or simply ask a question on the support forum.

Table of Contents

Connecting your site to Capita
Activating and authenticating Capita
Sending content for translation
Receiving completed translations
Checking for completed translations
Having your completed translations delivered to your site
Canceling translation jobs

Connecting your site to Capita

Once all required plugins are installed, you need to provide some information that will allow you to connect with WPML and Capita. That information is a username, password, customer name, and contact name.

You should receive those data from Capita after creating a new account. If you do not have one, please contact Capita using the information from this site – https://www.capitatranslationinterpreting.com/about-us/contact-us/.

Activating and authenticating Capita

As soon as you have all the necessary data, log in to your WordPress dashboard and open WPML -> Translation Management. After that, switch to the Translators tab.

Translators tab in WPML

Translators tab in WPML

Scroll down to the Available Translation Services section, and click Activate below the Capita description.

Activating Capita

Activating Capita

Wait for the page to reload. After that, you will see Capita at the top of the page. Please click the Authenticate button.

Authenticating Capita

Authenticating Capita

A popup will appear. Fill the necessary fields with values from the Capita site. When you have finished, click the Submit button.

Capita authentication dialog window

Capita authentication dialog window

Congratulations! Your WordPress site is now connected with Capita, and you are ready to start translating your website.

Sending content for translation

To start the translation process, go to WPML -> Translation Management and select the posts or pages that you want to translate by checking the corresponding checkboxes from the first column.

Selecting pages for translation

Selecting pages for translation

After that, scroll down to the Translation options section and select the languages for translation. For the next step, click the Add to translation basket button.

Selecting the languages to which you want to translate your content

Selecting the languages to which you want to translate your content

When the page reloads, you will see a new tab at the top of the page called Translation Basket. On this tab, a list of all the items (posts, pages, and strings) and languages you have added to the basket will appear.

Here, you can verify the content you wish to translate, remove posts and pages mistakenly added, and change the “Batch name”; the “Batch name” will be visible on the Translation Jobs tab and will help you find projects. When you are ready, just click the Send all items for translation button to send everything to Capita.

Sending items for translation

Sending items for translation

When this is done, you will see a short confirmation message at the bottom of the page.

Documents have been sent for translation

Documents have been sent for translation

It will take a few seconds to deliver your content to Capita, and you should receive an email notification.

Now you can visit the request page on the Capita Dashboard to verify if everything was sent correctly. To do this, you can click on Go to this request link from the email.

Confirmation email from Capita

Confirmation email from Capita

If you have not received the email, please go to WPML > Translation Management and click on the Translation Jobs tab at the top of the page. When you click on Batch name, you will be redirected to the project page on the Capita website.

Translation Jobs tab - jobs that are in progress after being submitted for translation

Translation Jobs tab – jobs that are in progress after being submitted for translation

Request details in the Capita Dashboard

Request details in the Capita Dashboard

Receiving completed translations

When the translations are ready, Capita will send an email notification to you. It means that the translations are ready to be delivered to your website.

Checking for completed translations

To download completed translations, visit Translation Jobs inside WordPress admin -> WPML -> Translation Management.

Locate the batch you want to download, and click the Synchronize status button.

Checking for completed translation jobs

Checking for completed translation jobs

Having your completed translations delivered to your site

Depending on your configuration, translations will be delivered automatically, or they can be manually fetched from your WordPress admin panel.

To check the configuration settings, go to WPML -> Translations Management and switch to the Multilingual Content Setup tab. Scroll down or click on the Translation pickup mode link below the tabs, and see what option is selected.

Selecting the translation delivery method

Selecting the translation delivery method

 

The option “Translation Service will deliver translations automatically using XML-RPC” means that, as soon as a translation is ready, it will be delivered to your website automatically.

The option “The site will fetch translations manually” means that completed translations can be downloaded from the Translations Dashboard (WPML->Translation Management) using the Get completed translations button at the bottom of the page.

Fetching completed translations manually

Fetching completed translations manually

Canceling translation jobs

A started project cannot be canceled by you, neither from WPML nor from the Capita admin panel. Only Capita support can help you with this. To cancel the project, please contact them directly. When the project is canceled, you will see it disappeared from your Capita dashboard.

Now you can synchronize canceled jobs with WPML by clicking on the Synchronize status button on  WPML’s Translation Jobs tab next to the selected batch..

Checking for canceled translation jobs

Checking for canceled translation jobs

Depending on your Translation pickup mode configuration, the status will be synchronized either automatically or manually after you have checked for completed translations using the Get completed translations button from the Translation Dashboard tab.

Therefore, if you have the option “Translation Service will deliver translations automatically using XML-RPC” selected, there is no need for you to do anything more at this point except wait for delivery.

If you have the option “The site will fetch translations manually” selected, then you will need to click on the Get completed translations button.

Checking for canceled jobs in the manual translation pickup mode

Checking for canceled jobs in the manual translation pickup mode

As a result, WPML should remove all jobs belonging to canceled batches from the Translation Jobs tab.

Canceled jobs are removed from the Translation Jobs tab

Canceled jobs are removed from the Translation Jobs tab

Please remember that you cannot manually delete jobs from the Translation Jobs tab on your website. You must first contact Capita and then synchronize the batch status in WPML.