Problem: You are trying to translate content using WPML and after editing a translation text, you encounter an issue where the original sentence includes formatting markers, but not all markers are applied to the translation. Solution: Markers will need to be set manually and in some cases need manual adjustment having performed an automatic translation. You will need to mark the segment and then click the marker.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problème : Le client, Mathias, possède une licence 'lifetime' WPML et souhaite activer 2000 crédits sur plusieurs sites, certains affichant un crédit à 0. Il cherche également à récupérer et transférer les crédits de sites qui n'existent plus. Il a suivi la documentation mais ne trouve pas l'onglet 'Outils / Tools' pour effectuer le transfert. Solution : Nous avons confirmé que les 2000 crédits sont attribués uniquement lors de l'enregistrement d'un site et ne sont pas transférables entre les sites. Pour le site hoppen.care, nous avons manuellement attribué les 2000 crédits. Concernant l'onglet 'Outils / Tools' non trouvé, cela pourrait être dû à une version du plugin qui ne l'inclut pas ou à des permissions d'utilisateur restreintes.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vérifier la version du correctif permanent. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is experiencing an issue where the automatic translation process is stuck at 0% progress and does not change, despite following initial troubleshooting steps. Additionally, after reactivating the WPML plugin, the client noticed that the site and widgets were not displayed in the 'Translation Management' or 'String Translation' sections. There was also a persistent 'Waiting for Translator' status that could not be cleared, and layout issues in the translated versions of pages.
Solution: We recommended the following steps to resolve the issues: 1. Go to
WPML > Settings
and set the Translation mode to 'Translate what you choose'. 2. Navigate to
WPML > Support > Troubleshooting
and click on several buttons to clear caches and synchronize settings. 3. Change the Translation mode back to 'Translate Everything Automatically' and attempt to translate all content. 4. For the layout issues, we updated the translation preferences of specific fields to 'Copy' to ensure that page settings are correctly applied to translations.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.
Problem: The client was experiencing issues with non-translatable links in their multilingual site. Solution: We corrected the custom XML configuration to ensure that the links became translatable. We then resaved the primary language page to apply these changes. We recommend checking the updated page to confirm that the links are now correctly functioning in different languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: The client was experiencing issues with the translation queue not loading and errors when editing translations. The theme used was not compatible with the site editor, and there were layout problems on the English homepage. Additionally, the client could not translate certain parts of the site using the Divi Events Calendar module. Solution: We recommended increasing the WP MEMORY LIMIT to at least 256M, as the existing setting was too low and could cause issues. We updated the WPML String Translation to the latest version and adjusted the database entries that were 'stuck'. We also cleared old translation packages and re-sent the Gravity Forms for translation. For the issue with the Divi Events Calendar module, we suggested opening a new support ticket as it required further investigation. We also recommended checking related known issues at https://wpml.org/known-issues/ and verifying the version of the permanent fix, confirming that the latest versions of themes and plugins are installed.
If this solution does not resolve your issue or seems irrelevant, we highly recommend opening a new support ticket for personalized assistance. Please visit our support forum at WPML Support Forum.
Problem: The client needed to identify the domain associated with a payment failure notification for WPML's automatic translation service. The notification email did not specify which of the multiple client sites was affected, making it difficult to address the issue. Solution: We advised the client to check the domain with the payment issue by navigating to WPML -> Translation Management -> Tools tab. Meanwhile, we escalated the issue to our second tier of support for further investigation and to ensure future notifications include the domain information. Additionally, we identified the specific site with the payment issue as https://tech-automation.dk/. We also discovered a problem with the payment method and advised the client to contact their bank as retries would not succeed.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
