Problem: The client noticed that the 'WPML(logs)' entry in the 'wp_options' table is taking up almost 1MB of space, containing old ATE Error Logs that are no longer relevant. Solution: We confirmed that there is no issue with deleting the 'WPML(logs)' entry from the 'wp_options' table. This entry does not exist on a new install and will be auto-generated once an error occurs inside ATE.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: Der Kunde hat eine mehrsprachige Webseite und möchte wissen, ob es mit WPML AI (beta) möglich ist, von deutschen Seiten AI-gestützte Übersetzungen in alle von WPML AI (beta) unterstützten Sprachen vorzunehmen, ohne dass Englisch die Ausgangssprache sein muss. Solution: WPML AI unterstützt derzeit die Übersetzung von Inhalten aus dem Deutschen ins Englische, Spanische, Französische, Portugiesische und Italienische sowie Übersetzungen aus diesen Sprachen ins Englische. Die originalen Inhalte sollten auf Deutsch erstellt werden, da diese Inhalte dann das Original darstellen und man mit WPML immer vom Original in die Zweitsprache übersetzt. Mehr zum Thema WPML AI finden Sie hier:
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: You are trying to translate the homepage using WPML, but encounter an error stating that WPML tried to translate the page three times and failed. Solution: We have resolved the issue on our end. Please follow these steps to fix the problem on your site: 1. Edit the page in the original language. 2. Make a small change to the content. 3. Save the changes. 4. Update the translation. If the issue persists, activate the WordPress debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/. After enabling debug mode, repeat the steps and check for any fatal errors in the debug.log file located within the wp-content folder.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: In the WordPress WPML management screen under Tools, there is an issue with connecting to automatic translation services. The message "Please check your internet connection and try again in a few minutes" continues to appear.
Solution: The issue may be related to an unusual folder named "WOVN.php" within your installation. This folder appears to be associated with a localization service. Removing the reference to this folder from wp-config.php has been confirmed to resolve the issue. Please delete the following code from wp-config.php:
This solution may be outdated or may not apply to your specific case. If so, please check the related known issues, ensure you have installed the latest versions of themes and plugins, and consider seeking further assistance by opening a new support ticket at the WPML support forum if the issue persists.
Problem: The client reported an issue where an automatic translation was stuck with a specific error code. Solution: We advised the client to assign automatic translation credits to their site, as the credits were already available in their wpml.org account but not yet assigned. We recommended checking the documentation on how to assign these credits. For detailed steps, please visit: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where only the first part of the content on each page is translated during automatic translation, it might be due to your installation not supporting emojis. Solution: We recommend ensuring that you have a full backup of your website. Then, follow the steps described in the Workaround section on this page: Using Emojis with Page Builders Might Make the Content Not Available for Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
The client needs urgent assistance with registering their live site with a new WPML license key.
Solution:
If you're experiencing this issue, we recommend you follow these steps after ensuring a full site backup (mandatory):
1. Visit your account page at https://wpml.org/account/sites/ 2. Delete the existing key for your site. 3. Navigate to Plugins>>Add New>>Commercial tab on your site dashboard. 4. Click on "Unregister WPML from this site". 5. Refresh the page. 6. Click on "Get a key for this site". 7. Copy the newly generated code. 8. Return to Plugins>>Add New>>Commercial tab. 9. Register the site with the new key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: After a recent WPML update, you are unable to translate pages that previously worked without issues. Specifically, attempts to translate a page failed three times. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Make a slight modification to the original page. 2. Save the changes. 3. Navigate to the WPML translation editor. If the problem persists, please provide a screenshot from WPML → Support → Advanced Translation Editor → Error Logs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: Stai cercando di aggiornare una traduzione di una pagina precedentemente tradotta, ma dopo aver modificato il contenuto originale, la traduzione non si applica correttamente nonostante in ATE sia marcata come completata. La pagina mostra l'icona dell'ingranaggio invece di quella della matita e appare parzialmente tradotta. Solution: Se stai riscontrando questo problema, ti consigliamo di seguire questi passaggi: 1. Vai su WPML → Gestione traduzioni → Lavori. 2. Cancella il lavoro di traduzione relativo alla pagina problematica. 3. Torna alla pagina originale, clicca su 'Aggiorna', e poi prova a tradurla di nuovo.
Se il problema persiste, potrebbe essere dovuto a una versione non aggiornata o a un problema noto. Ti consigliamo di verificare le questioni note e di assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema non si risolve, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: You are using the WPML automatic translation feature and need guidance on excluding specific text from translation and understanding how updates to translations are handled when the original content changes. Solution: 1. To exclude certain text, such as your organization's name and address, from being translated, you can add these terms to the Glossary and set them not to be translated. For detailed instructions, visit How to Create and Manage Glossary Entries. 2. When amendments are made to the original English version, the automatic translation feature updates only the new, modified, or changed content. 3. Regarding the calculation of used credits, you are charged for the translation of the entire segment if there is a change. For example, if a word in a sentence or paragraph is changed, the whole sentence needs to be re-translated to maintain contextual accuracy.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
