Credits

Problem:
You are unable to see 'Transfer credits to WPML.org' in the Tools menu, and your license appears disabled in the Account despite being active.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to Plugins → Add New and click on the Commercial tab. Then, click Unregister WPML from this site.
2. After the page loads, click on Register WPML. You will see a prompt to enter the site key. Click on Get a key for this site.
3. Complete the site key wizard in your WPML account and set it to Production site.
4. Copy your new key and paste it in the Commercial tab. Afterwards, delete your old site key in the WPML account.
5. Assign the credits to the newly registered site.

This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client had transferred their WordPress site from a subdomain to a main domain and needed to transfer 40,000 WPML translation credits from the old subdomain to the new main domain. The credits were still associated with the old subdomain, and the new domain showed 0 available credits.
Solution:
We advised the client to follow these steps:
1. Log in to the WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key for the main domain by clicking the trash icon, if it's already registered.
3. Log in to the main domain's WordPress Dashboard, go to Plugins > Add New > Commercial tab, and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link, then the Get a key for this site link.
5. Copy the generated key, paste it into the input box, and press the Register button. This process should also allow assigning the previously purchased credits.
For more detailed instructions, please refer to our documentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Проблема:
Клиент приобрел тарифный план Multilingual CMS с 90,000 кредитами на перевод, но после регистрации сайта и установки плагина, ему предоставляются только 2000 бесплатных кредитов.
Решение:
Если вы столкнулись с аналогичной проблемой, мы рекомендуем вам назначить кредиты на ваш сайт. Подробные инструкции по назначению кредитов на автоматический перевод можно найти здесь: Как назначить автоматические кредиты на перевод.

Если данное решение оказалось неактуальным или не подходит для вашего случая, мы настоятельно рекомендуем проверить список известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет в службе поддержки WPML.