Problema: El cliente está enfrentando un problema con los correos de pedidos de WooCommerce, donde hay una discrepancia en el tipo de envío entre los correos y la plataforma de WooCommerce. Los correos llegan correctamente, pero en WooCommerce aparecen con un sistema POST diferente. Solución: Primero, es importante verificar que el idioma por defecto del sitio es Español y que las capturas de pantalla son de emails en Español. Esto indica que se trata de un problema en el idioma por defecto del sitio donde los plugins de WPML no realizan ningún cambio ni modificación. Si sospechas que los plugins de WPML tienen algo que ver con este problema, es crucial proporcionar más detalles sobre por qué crees que esto podría ser el caso.
Si esta solución no resuelve tu problema o parece no ser relevante porque está desactualizada o simplemente no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos que revises los problemas conocidos relacionados, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client is experiencing an issue where the 'Request a Quote' button from the ELEX Request a Quote plugin is not visible on the English version of their site, despite translating the page with WPML. Solution: We have verified that the ELEX WooCommerce Request a Quote Plugin is currently not supported by WPML. We recommend contacting the plugin author for more information about compatibility. Alternatively, you can try a different plugin that is known to work well with WPML, such as the YITH WooCommerce Request a Quote plugin.
If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing a 500 Internal Server Error and had to change the file permissions of your .htaccess file to 444 to prevent it from being modified, it might be due to third-party plugins. Solution: We recommend checking if any third-party plugins are frequently calling the
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You are unable to change the URL on the Portuguese side of a page after changing it on the English side. Solution: If you're experiencing this issue, we recommend using the Quick Edit feature. Simply hover over the translated page or post in your dashboard, click on Quick Edit, and then update the Slug field with the translated version.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Die Sprachflaggen im Hauptmenü Ihrer Website werden nicht mehr nebeneinander angezeigt, sondern in einer Dropdown-Liste, obwohl keine Einstellungen geändert wurden. Solution: Es scheint, dass eine CSS-Regel aus Ihrem Theme den WPML-Switcher ausblendet. Sie können versuchen, diese Regel zu entfernen oder anzupassen. Hier ist ein möglicher CSS-Code, der das Problem lösen könnte:
Zusätzlich gibt es einen weiteren Switcher, der nicht von WPML stammt und möglicherweise manuell hinzugefügt wurde. Überprüfen Sie die Datei
header.php
oder die Theme-Optionen und entfernen Sie diesen Switcher bei Bedarf.
Falls diese Lösung nicht relevant ist oder veraltet erscheint, empfehlen wir, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client needed to change the language of the 'footer' layout in the Taxonomy Translation section of a test website built on Avada. The 'footer' layout was appearing in the second language, and new 'Avada Layout Sections' were being assigned to the second language instead of the basic language. Solution: We recommended initially to edit the category in the WordPress editor to change its language and requested the client to share their Debug information for further assistance. However, the client resolved the issue by manually editing the
wp_icl_translations
table in their database, which is a complex and time-consuming process that requires a database backup before proceeding. This situation arose likely because the first Layout/Layout Section was created in the second language, and this setting could not be reverted as the language switching feature is not available for such elements.
If you're experiencing a similar issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case because it might be outdated or not relevant, please open a new support ticket at WPML support forum.
Problem: Der Kunde versucht, WP Filters für den Produktekatalog zu nutzen und hat zwei neue Filter im ACF erfasst und via WP Filter hinzugefügt. Trotz Übersetzung aller Strings werden die Feldwerte der ACF-Felder nicht im Filter angezeigt, auch nicht im Originalinhalt. Solution: Wir haben festgestellt, dass das Problem nicht bei WPML oder ACF liegt, sondern möglicherweise bei der Verwendung der Shortcodes, die auf ACF-Felder verweisen. Ein ähnliches Problem tritt auf, wenn WPML deaktiviert ist, was darauf hindeutet, dass es sich um ein Filterproblem handelt und nicht um ein spezifisches WPML-Problem. Wir empfehlen, den ACF-Support zu kontaktieren oder die Filterkonfiguration zu überprüfen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client is trying to translate a page using WPML but is unsure how to proceed. Additionally, there is an issue with the page continuously loading. Solution: 1. For the translation issue, we confirmed that the page has been successfully translated into other languages. 2. Regarding the loading issue, it appears to be a critical error when opening the Elementor Editor. We recommend updating all Elementor plugins to their latest versions. If the problem persists, please provide FTP access so we can examine the server logs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing 404 errors on WooCommerce product links when accessed from the shop page. Additionally, there is a URL structure issue where the language prefix is duplicated, and the client wishes to have consistent URL structures across different languages. Solution: 1. To address the 404 errors: - Navigate to Settings > Permalinks in your WordPress Dashboard and resave the structure without making any changes. - Go to Products > All Products, switch to the English language using the language switcher at the top bar of the Admin, locate the product showing a 404 error, and click on "Quick edit". - Ensure that the 'Status' is set to 'Published'. - Clear the site's caches. 2. Regarding the URL structure issue, it is not possible to have identical URL structures in different languages due to the requirements of the WPML to pass language information. WPML offers three options for Language URL Formats, which you can explore here: Language URL options.
If these solutions do not resolve your issues or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to activate the WPML Multilingual CMS plugin, but you encounter an issue when the wp-404-caching plugin is also activated. You are using WordPress version 6.6, WPML Multilingual CMS version 4.6.13, and wp-404-caching version 1.10. The WPML Multilingual CMS plugin cannot be activated if the wp-404-caching plugin is activated. Solution: We have found that the wp-404-caching plugin is not listed in our compatible plugins directory nor in the WordPress repository. This indicates that it has not been tested for compatibility with WPML by our team. If you're experiencing this issue, we recommend deactivating the wp-404-caching plugin to enable the activation of the WPML Multilingual CMS plugin.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: You are trying to translate a custom post type archive page using a template file in a child theme, but the translated page appears differently than the original language template. Solution: The issue is related to the specific archive template in your child theme, located at
themes/monochrome-pro/archive-trustee.php
on line 83. If this functionality was custom-built and not provided by the theme authors, it is recommended to consult with a certified WPML developer who can help adjust the code. You can find a developer here: https://wpml.org/contractors/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problema: Necesitas cambiar los slugs/URLs de algunas páginas en euskera sin que se borren las traducciones existentes o que se sobreescriban los contenidos en castellano. Solución: Para cambiar los slugs de las páginas traducidas con el Editor de Traducción, debes: 1. Actualizar la traducción usando el mismo Editor de Traducción. 2. Buscar y traducir el slug. Asegúrate de que la opción para traducir los slugs esté activa en WPML -> Configuración.
Para cambiar los slugs en las páginas que fueron duplicadas inicialmente, debes: 1. Editar la página en castellano (idioma original). 2. Desactivar el Editor de Traducción. Para ello, ve a la columna derecha -> Bloque Idioma -> Activar el Editor de WordPress. 3. En la ventana emergente, selecciona la primera opción para que afecte solamente a ese contenido. 4. Guardar los cambios y luego, al editar el contenido en euskera, puedes cambiar el slug de forma manual, tal como lo harías en castellano.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
