Problem: You are trying to open the Elementor editor to edit pages on your WordPress site, but the editor does not open, and you experience long loading times in the admin backoffice, eventually leading to an error. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure your server environment meets our minimum requirements as described at https://wpml.org/home/minimum-requirements/. You can see your current values at your WordPress Dashboard > WPML > Support > Info menu. 2. Disable all plugins except for the WPML related ones from your WordPress Dashboard > Plugins and see if the issue resolves. If so, reactivate one plugin at a time to identify the problematic one. 3. Temporarily switch to a default WordPress theme, such as the ‘TwentySeventeen’ theme, from your WordPress Dashboard > Appearance > Themes menu. If the issue persists after following these steps, it might be necessary for us to take a closer look at your site. We would need temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated to provide better help and check if some configurations might need to be changed. Please ensure to back up your site for security reasons and to avoid any data loss; you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is managing their database and noticed three lines listed as 'Unused': nid_icl_links_post_to_post, nid_icl_links_post_to_term, and nid_icl_translation_downloads. They are unsure if these can be deleted and are also experiencing high load times on their site. Solution: We recommend not deleting or altering any database tables as these might be used by WPML or other plugins in the future. To address the site's performance issues, we installed the Query Monitor plugin to identify slow queries and ran the WPML Troubleshooting options to clean up the database and fix language assignment errors, which reduced the number of queries and slightly improved site speed. We also found that disabling WPML did not change the load time, indicating that WPML is not the cause of the slowdown. We suggest disabling plugins one-by-one to see which one significantly affects load times. Additionally, we noted that the plugin "Checkout Plugins - Stripe for WooCommerce" is causing warnings and that "Advanced Custom Fields Multilingual" is unnecessary unless "Advanced Custom Fields" is in use.
If this solution does not resolve your issue or seems outdated, please check the related known issues and ensure you have the latest versions of themes and plugins installed. If problems persist, we highly recommend opening a new support ticket here.
Problem: The client is experiencing issues with strings not translating unless the 'AUTO REGISTER STRINGS FOR TRANSLATION' is enabled. When this option is disabled, the strings do not translate. Solution: The issue stems from the Give Plugin not loading its text domain correctly, which prevents WPML from translating the strings. This problem is due to changes in how text domains are loaded in the latest major WordPress release. We recommend contacting the Give Support Team to inquire if they are aware of this issue and to check if an update is planned to resolve it.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket with us at WPML support forum.
Problema: El cliente ha cambiado el idioma predeterminado de su sitio de inglés a castellano, y ahora, al intentar modificar contenido en castellano, recibe un mensaje de advertencia que le indica que los cambios se perderán y debe editar en inglés. Solución: Este comportamiento es el esperado dado que el idioma original del contenido sigue siendo inglés, a pesar del cambio de idioma predeterminado. Recomendamos seguir las instrucciones del mensaje de advertencia y utilizar el Editor de Traducción Avanzado (ATE) para realizar las modificaciones en el contenido.
Si esta solución no resuelve su problema, o si cree que la información puede estar desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tiene instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puede visitar nuestro foro de soporte.
Problema: El cliente está experimentando problemas de rendimiento al usar Elementor, WPML y WP Rocket juntos. Las actualizaciones de traducción en WPML pueden desencadenar la purga de caché de Elementor, lo que a su vez hace que WP Rocket limpie todo el caché del dominio. Esto causa ralentizaciones, especialmente después de migrar a un VPS. Solución: 1. Desactivar el borrado automático de caché en WP Rocket: En la configuración avanzada de WP Rocket, intenta deshabilitar el borrado automático de caché para algunas acciones y gestiónalo manualmente, especialmente al trabajar con traducciones. 2. Uso de borrado selectivo de caché: Evita purgas completas del sitio donde sea posible. WPML y Elementor pueden configurarse para limpiar solo las partes relevantes. El soporte de WP Rocket podría ayudar con filtros o ganchos para un control más fino. 3. Revisar la configuración de sincronización de traducciones en WPML: Desactiva la sincronización automática de traducciones para actualizaciones menores si no es necesario. Esto puede reducir la frecuencia de las actualizaciones de contenido que desencadenan purgas de caché. 4. Herramientas de monitoreo: Utiliza una herramienta de monitoreo para identificar cuándo ocurren caídas de rendimiento y qué las desencadena. Si el problema persiste o la solución proporcionada no es relevante debido a actualizaciones o diferencias en la configuración, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problema: El cliente no podía seleccionar un artículo del blog como traducción de otro debido a un problema con las redirecciones de Rank Math en su sitio web. Solución: 1. Revisamos las redirecciones en el sitio del cliente utilizando la herramienta https://www.redirect-checker.org/ y accediendo a la sección de redirecciones de Rank Math en https://staging7.les3terrasses.com/wp-admin/admin.php?page=rank-math-redirections&status=all. 2. Eliminamos la redirección específica que estaba causando el problema, permitiendo que la entrada apareciera correctamente como traducción. 3. Verificamos la configuración de WPML y nos aseguramos de que las traducciones de las entradas estuvieran correctamente publicadas.
Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. Te sugerimos también revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are using WPML for a multilingual setup with different domains for English and French sites and want to have different prices for products on each site. However, when you change the product price on the main site, it automatically updates on the subsite, but not vice versa. Additionally, the subsite shows different prices when logged in versus not logged in.
Solution:
1) To address the issue of price not being editable in the secondary language, you need to disconnect the translation from the original. This allows you to edit the price in the secondary language independently, in the absence of WCML's multicurrency mode and exchange rates setup.
2) For the issue of different prices when logged in versus not logged out, it was found that the theme and plugins were outdated. We recommend updating all plugins and the theme to ensure compatibility and functionality. Additionally, check with your server or service provider to disable all caches and firewalls that might be causing issues.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues where the WPML plugin cannot connect to wpml.org, and you receive messages like 'Unable to parse data from service response' when entering a new site key from WooCommerce. This suggests a problem with the connection or the site key itself. Solution: First, ensure that your server's firewall settings are not blocking the necessary WPML domains. You need to allow the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If the issue persists, it might be caused by another plugin interfering with the WPML plugin. We recommend deactivating other plugins temporarily to see if the issue resolves. For more detailed guidance, visit WPML connection issues documentation.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: 1. Die französische Übersetzung ist nicht über den Sprachumschalter erreichbar und leitet stattdessen auf die Basis-URL um. 2. Der Haupt-Menüpunkt "About us" erscheint nicht unter den übersetzbaren Strings. 3. Der Dropdown-Menüpunkt "About us" > "H2 Energy" wird falsch übersetzt. Solution: 1. Überprüfen Sie, ob im "Redirection" Plugin Weiterleitungen von französischen Seiten zur englischen Homepage bestehen und entfernen Sie diese, falls nicht benötigt. 2. Um benutzerdefinierte Menü-Einträge (Custom Links) zu übersetzen, nutzen Sie WPML > String-Übersetzung oder passen Sie diese direkt in den übersetzten Menüs unter Appearance > Menus an. Eine detaillierte Anleitung finden Sie hier: Übersetzen von Menüs.
Falls diese Lösungen veraltet sind oder nicht auf Ihr Problem zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: You are experiencing an issue where the classic translator replicates the first text field to every text field on a page after updating the plugins. Solution: We recommend updating your WPML plugins to the latest version (v4.7.2) to resolve this issue. You can update the plugins by navigating to Plugins -> Add new -> Commercial tab in your WordPress dashboard.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Please review these resources and let us know if you need further assistance.
If the solution provided here becomes irrelevant due to updates or does not apply to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need more help, please open a new support ticket.
The client is building a website for a diverse group of users in Woodside, Queens and needs to add Tagalog as a translation. However, Tagalog is not listed among the pre-configured languages in WPML.
Solution:
If you're experiencing this issue, we recommend adding Tagalog as a custom language. You can do this by navigating to WPML > Languages > Site Languages. For detailed instructions on adding a custom language, please refer to our documentation: Editing WPML's Languages Table and view the process here: Adding Custom Language. Please ensure to perform a site backup before making these changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: Клиент сделал классы доставки непереводимыми, чтобы плагин Montonio доставки мог распознавать их по slug. Это вызвало появление сообщения в админке о том, что некоторые таксономии на сайте сделаны непереводимыми, что может вызвать проблемы при работе многоязычного сайта WooCommerce. Клиент спрашивает, как удалить это сообщение. Solution: Мы рекомендуем не удалять и не скрывать данное сообщение, так как оно предупреждает о потенциальных проблемах. Вместо этого, мы советуем решить первоначальную проблему с классами доставки. Вы можете предложить автору плагина Montonio принять участие в нашей программе Go Global, чтобы сделать плагин полностью совместимым с WPML. Подробнее о программе можно узнать здесь: Go Global.
Если данное решение окажется неактуальным или не подходит под ваш случай, мы настоятельно рекомендуем проверить известные проблемы на странице известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client reported that the filter popup does not open on the products page in the English language. Solution: We edited the product template in the English language and located the 'Icon Box' widget. We then navigated to the 'Advanced' settings and pointed the Jetpopup to the correct filter popup. We recommend you try the same steps if you're experiencing this issue.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
