Not WPML issue

Problem:
The client is experiencing a critical error on their website when the WPML plugin is activated. This error occurs while trying to access the English version of a page. The error messages indicate that the translation loading for certain domains was triggered too early, suggesting a potential issue with early code execution in a plugin or theme.
Solution:
1. We recommend deactivating the Thim Elementor Kit plugin temporarily to see if this resolves the issue. Before doing so, ensure to back up your database.
2. Check if the theme and related plugins are updated to their latest versions. Additionally, visit the plugin author's support forum to determine if this is a known issue.

If these steps do not resolve the problem or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

Problema:
El cliente está intentando cargar las traducciones en su sitio web, pero no se están mostrando correctamente. Las traducciones no cargan y los enlaces de botones como 'BEST OFFERS' no aparecen para traducir ni se traducen automáticamente.
Solución:
Si estás experimentando problemas similares con las traducciones que no se cargan o los enlaces que no se traducen automáticamente, te recomendamos verificar la configuración de WPML y asegurarte de que todas las traducciones están correctamente configuradas y asignadas. Además, es crucial que todos los plugins y temas estén actualizados a sus últimas versiones. Si el problema persiste, podría ser útil revisar la configuración específica de los enlaces y las traducciones automáticas dentro de WPML.

Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos y verificar la versión del arreglo permanente. Para obtener asistencia adicional, visita nuestro foro de soporte.

Problem:
If you're experiencing issues with your WordPress site where problems occur in the site’s default language and WPML does not alter the content, it might not be related to WPML but to other plugins like Elementor.
Solution:
We recommend reaching out to the author of the Elementor widget or element you are using to display images and text, as the issue might be due to their code. Additionally, ensure that all WPML plugins are updated to the latest version. You can update your WPML plugins to version 4.7.5 by navigating to Plugins → Add New → Commercial tab.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.

Problem:

If you're experiencing a 404 error when clicking on the translated version of a page or post, it might be due to a conflict with your custom permalink structure. Specifically, if your structure includes

/index.php/%year%/%monthnum%/%day%/%postname%/

, this could be the root of the issue as WordPress does not fully support such structures.

Solution:

We recommend switching to one of the default permalink options under Settings >> Permalinks, such as "Day and name". After switching, make sure to resave the permalink settings. This adjustment has resolved similar issues in the past and should help in accessing the translated versions of your pages and posts without encountering a 404 error.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

Problem:

The client is developing a multi-language website and is unsure how to effectively manage the homepage URL structure for SEO and usability.

Solution:

We recommend maintaining the default language (e.g., English) at the root URL (/) for optimal SEO and usability. The translated homepage (e.g., German) should use a language-specific path like

/de/

. This approach is beneficial for both search engines and user navigation.

We advise using WPML’s built-in language switcher, prominently displayed in the header or menu, facilitating easy language switching without disrupting the user experience. We generally do not recommend a full-screen language selector on the homepage as it can negatively affect SEO and usability.
For those using SEO plugins like Yoast, it's beneficial to integrate the WPML SEO plugin. For further guidance, please refer to the following documentation:

• Language URL options
• Language switcher options
• WPML SEO

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.

Problem:
Si estás intentando acceder al panel de administración de WordPress y aparece el error 'MySQL server has gone away', es probable que WPML haya detectado un problema al intentar acceder a sus tablas internas. Este problema suele estar relacionado con la configuración del servidor MySQL.
Solution:
1. Contacta a tu proveedor de hosting para revisar y ajustar los siguientes parámetros de MySQL:

• wait_timeout => al menos 300
• max_allowed_packet => mínimo 64M (idealmente 128M)

2. En el backend de WordPress, ve a WPML > Soporte > Solución de problemas, y ejecuta:

• Reparar las tablas de WPML.
• Sincronizar las traducciones de cadenas.
• Reparar las tablas de idiomas.

3. Asegúrate de que estás utilizando las versiones más recientes de WPML y sus complementos.
4. Si el problema persiste, activa el modo de depuración de WordPress añadiendo lo siguiente al archivo wp-config.php:

define( 'WP_DEBUG', true );<br />define( 'WP_DEBUG_LOG', true );<br />define( 'WP_DEBUG_DISPLAY', false );

Luego, revisa el archivo wp-content/debug.log y compártenos cualquier mensaje relacionado.

Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.