Problem: After migrating a site, the client encountered an issue where WPML could not run normally due to an AJAX Error and a server configuration problem. Additionally, there was an inability to edit or see text in the editor, even though the AJAX Error was resolved after re-migrating. Solution: We recommended checking with the hosting provider regarding the AJAX Error as it is typically related to server issues. For the memory limit issue, which could also affect WPML's functionality, we advised increasing the WordPress memory limit. This can be done by adding the following lines in the
wp-config.php
file, right before the '/* That’s all, stop editing! Happy publishing. */' line:
define('WP_MAX_MEMORY_LIMIT', '256M');
define('WP_MEMORY_LIMIT', '128M');
After updating, the client should verify the new memory limit under WPML > Support > WordPress > Memory limit. If these steps do not resolve the issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If problems persist, please open a new support ticket at WPML support forum.
Problema: Stai cercando di inserire le bandierine della doppia lingua (italiano - inglese) nel menu del tuo sito, ma riscontri un errore di visualizzazione. Soluzione: Il problema deriva dal tema Salient. Ecco due possibili soluzioni: 1. Nella sezione Salient > Header Navigation > Animation Effects, scegli un effetto diverso da "Text reveal". 2. Modifica il codice nel seguente modo:
Nota che questa modifica dovrà essere riapplicata ad ogni aggiornamento del tema finché non verrà corretta dall'autore.
Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: You are trying to display line breaks in the German translation as in the original English version, but WPML does not transfer the line breaks. Specifically, for a
<h2>
header in mobile view, WPML squeezes all sentences into a single line. Solution: The issue was related to the Divi theme, where the header was tagged as
<h2>
for desktop and tablet but as
<p>
for mobile. Changing the tag from
<p>
to
<h2>
in the mobile view resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problème : Le client a rencontré un problème de crash du site après l'installation du plugin WPML, qui semble entrer en conflit avec le plugin trx_addons utilisé par le thème Impacto Patronus. Le message d'erreur indiquait que WPML manquait certains enregistrements dans les tables de langues et mentionnait une classe manquante 'WPML_Elementor_Module_With_Items'.
Solution : Nous avons identifié que le problème était causé par le plugin trx_addons, qui nécessitait une classe spécifique non trouvée. Nous avons recommandé au client de vérifier si le problème persistait après la désactivation de ce plugin ou en changeant de thème. Nous avons également vérifié que le thème et le plugin étaient à jour. Après avoir désactivé les addons WPML non nécessaires (comme GraphQL, ElasticPress, etc.), le site fonctionnait sans afficher d'erreurs. Nous avons conclu que le problème d'importation n'était pas lié à WPML mais spécifique au thème du client et recommandé de contacter le support du thème pour plus d'assistance.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ultérieures ou qu'elle ne s'applique pas à votre cas. Nous vous recommandons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client is trying to translate their website logo using WPML, but the logo is not getting translated with media translation. Solution: If you're experiencing this issue, we recommend the following steps: 1. Navigate to Admin Strings and search for the logo. You can do this by going to Admin Strings. 2. Search for
[theme_mods_astra_childtheme]custom_logo
and
site_logo
, then add them to String Translation. 3. Proceed to String Translation and search for the logo again. 4. Go to media and find the media ID for the French logo at media section. 5. Translate the English logo Media ID to the French logo media ID.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
The client is using WPML on their site and inquires whether they can switch between automatic and manual translation methods after the initial setup. They also ask if it's possible to get an estimate of the credits needed for automatic translation before starting, and how to choose among different translation engines like Google, Deepl, and WPML AI with ChatGPT.
Solution:
If you're experiencing similar questions, we recommend the following steps:
1. You can change your translation method at any time in WPML > Settings. 2. To estimate the credits needed for automatic translation, navigate to WPML > Translation Management, get a word count, and then use our simulator to calculate the costs. You can find the simulator here: Automatic Translation Pricing. 3. For choosing a specific translation engine, please refer to our detailed guide here: How to Change Automatic Translation Engines.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: The client is using a Revolution Slider template and has added the WPML language switcher shortcode, but it displays as text instead of functioning. Additionally, the language switcher cannot be clicked due to an HTML layer. Solution: 1. Replace the shortcode with
[wpml_language_switcher]
and verify if the issue is resolved. 2. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:
Place it above the line /* That's all, stop editing! Happy blogging. */. 3. If the language switcher still cannot be clicked, contact the Slider Revolution support service to inquire about removing the obstructive HTML layer with ID SR7_12_1-41-16.
If these steps do not resolve your issue, or if the solution becomes outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
You want to remove auto synchronization of pages/posts when duplicating them, as you need manual translation.
Solution:
After duplicating a post/page to a secondary language, open the duplicated post/page for editing and click on the Translate independently button. You can find more details on this step here: Translate Independently.
Then, return to the original language post/page and modify it to see if you are getting the expected results.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum.
Problema: Stai cercando di tradurre i singoli prodotti utilizzando WPML, ma incontri un problema: quando arrivi alla pagina di traduzioni e clicchi su qualsiasi pulsante '+', ti appare una pagina bianca. Anche cliccando su 'completato', non succede nulla. Soluzione: 1. Svuota la cache di WPML andando in WPML > Assistenza > risoluzione dei problemi. 2. Svuota la cache del plugin di cache, se presente. 3. Svuota la cache del tuo browser. 4. Prova ad accedere alla pagina da una finestra in incognito o utilizzando un browser differente, come Chrome.
Se la soluzione proposta non risolve il problema o se le informazioni sembrano non essere aggiornate o non applicabili al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare i problemi noti e di assicurarti di avere installato le ultime versioni dei temi e dei plugin. Per assistenza ulteriore, visita il forum di supporto WPML.
