Transfer Credits

Dieses Thema ist gelöst. Hier finden Sie eine Beschreibung des Problems und der Lösung.

Problem:
The client reported that the credits in their WPML account were not visible in the backend of their website. Additionally, after deleting WPML from the plugins, it no longer appeared in the search results or in the existing plugins, and they were unable to add it as a new plugin.
Solution:
First, we addressed the issue with the credits not showing. This could happen if WPML is uninstalled or reset, as a new automatic translation account ID is generated, leaving the credits in the old account. We advised the client to:
1. Move the credits back to their WPML.org account by using the "add/remove credits" button on https://wpml.org/account.
2. Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML in their website's backend.
3. Re-add the credits to the site following the steps provided at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
For the issue of the missing WPML plugin, we suggested:
1. Downloading WPML from https://wpml.org/download/wpml-multilingual-cms/?section=changelog.
2. Going to Plugins > Add new > Upload in the website's backend, uploading the zip file, and then installing and activating the plugin.

If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

Dies ist das technische Support-Forum für WPML – das mehrsprachige WordPress-Plugin.

Mitlesen können alle, doch nur WPML-Kunden können hier Fragen veröffentlichen. Das WPML-Team antwortet im Forum an 6 Tagen pro Woche, 22 Stunden am Tag.

Schlagwörter: Credits

Dieses Thema enthält 5 Antworten, hat 0 Stimmen.

Zuletzt aktualisiert von Mihai Apetrei Vor 2 Monaten.

Assistiert von: Mihai Apetrei.

Verfasser	Beiträge
November 14, 2024 unter 11:40 am #16402115
susanneV-6	Hintergrund des Themas: I have many Credits in my Account of WPML but they are not shown in my backend on the website versteckter Link. Die Symptome: Credits in my WPML account are not visible in the backend of my website. Fragen:
November 14, 2024 unter 3:11 pm #16403572
Mihai Apetrei Supporter Sprachen: Englisch (English ) Zeitzone: Europe/Bucharest (GMT+02:00)	Hi there. I'm sorry to hear that you are going through this and I'm here to help you resolve this. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. When you initially install and set up WPML, an automatic translation account id is created automatically in the process. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account? Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know if that works fine for you. Mihai Apetrei
November 14, 2024 unter 10:03 pm #16405222
susanneV-6	Good day Mihai, thanks for your help. I have now deleted WPML at the plugins and I can't find it anymore. It no longer appears in the search results. Can you help me in this? Thanks. Kind regards, Susanne
November 15, 2024 unter 12:15 am #16405381
Mihai Apetrei Supporter Sprachen: Englisch (English ) Zeitzone: Europe/Bucharest (GMT+02:00)	Hi Susanne. The plugin should show up if you go to your website backend and on the left area, you will see a tab called "Plugins" or "Extensions". From there, you should be able to find the plugin. Please let me know how things go.
November 15, 2024 unter 9:04 am #16406572
susanneV-6	Dear Mihai, no unfortunately not. It dienst appear in my existing plugins neither if I would like to add it as a new plugin - See screenshots. Sorry, could you help me please? Should I give you my login? Sorry for the inconvenience. Kind regards, Susanne
November 16, 2024 unter 9:13 pm #16411181
Mihai Apetrei Supporter Sprachen: Englisch (English ) Zeitzone: Europe/Bucharest (GMT+02:00)	Hi Susanne and welcome back. Then probably you are right - WPML has been removed. You can download it from here (https://wpml.org/download/wpml-multilingual-cms/?section=changelog) then go to Plugins > Add new > Upload > and upload the zip file and install + activate the plugin. Please let me know how that goes.