Transfer Credits

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Unterstützt die Zeitzone: Europe/Bucharest (GMT+02:00)

Schlagwörter: Credits

Dieses Thema enthält 3 Antworten, hat 0 Stimmen.

Zuletzt aktualisiert von Mihai Apetrei Vor 2 Stunden, 38 Minuten.

Assistiert von: Mihai Apetrei.

Verfasser	Beiträge
November 14, 2024 unter 11:40 am #16402115
susanneV-6	Hintergrund des Themas: I have many Credits in my Account of WPML but they are not shown in my backend on the website versteckter Link. Die Symptome: Credits in my WPML account are not visible in the backend of my website. Fragen:
November 14, 2024 unter 3:11 pm #16403572
Mihai Apetrei Supporter Sprachen: Englisch (English ) Zeitzone: Europe/Bucharest (GMT+02:00)	Hi there. I'm sorry to hear that you are going through this and I'm here to help you resolve this. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. When you initially install and set up WPML, an automatic translation account id is created automatically in the process. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account? Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know if that works fine for you. Mihai Apetrei
November 14, 2024 unter 10:03 pm #16405222
susanneV-6	Good day Mihai, thanks for your help. I have now deleted WPML at the plugins and I can't find it anymore. It no longer appears in the search results. Can you help me in this? Thanks. Kind regards, Susanne
November 15, 2024 unter 12:15 am #16405381
Mihai Apetrei Supporter Sprachen: Englisch (English ) Zeitzone: Europe/Bucharest (GMT+02:00)	Hi Susanne. The plugin should show up if you go to your website backend and on the left area, you will see a tab called "Plugins" or "Extensions". From there, you should be able to find the plugin. Please let me know how things go.