Problem: After a recent update, the video sitemap on your website incorrectly uses hreflang='cn' for Chinese instead of the correct hreflang='zn'. This error is causing issues with the Chinese version of your site. Solution: We have addressed this issue in the latest version of WPML SEO. First, ensure you back up your entire site. Then, update your WPML SEO to the latest version, which is WPML SEO 2.2.3. You can download the update from here. After updating, please verify that the hreflang attribute is corrected in your video sitemap.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are unable to see 'Transfer credits to WPML.org' in the Tools menu, and your license appears disabled in the Account despite being active. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to Plugins → Add New and click on the Commercial tab. Then, click Unregister WPML from this site. 2. After the page loads, click on Register WPML. You will see a prompt to enter the site key. Click on Get a key for this site. 3. Complete the site key wizard in your WPML account and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. Afterwards, delete your old site key in the WPML account. 5. Assign the credits to the newly registered site.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to use the 18000 free credits for automatic translation on your website, but you receive a notice saying 'You don't have enough credits to translate automatically!' despite having the credits available. Solution: This issue usually occurs if WPML is not registered properly on your site. We recommend you to: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was experiencing slow update speeds on Elementor pages after adding translations with WPML, even after disabling all other plugins except for Elementor, Elementor Pro, and using the Hello theme. The updates were taking about 1.5 minutes, leading to a 524 server error due to timeout. Solution: We identified that both WPBakery Page Builder and Elementor were active on the site, which can lead to conflicts as it's not advisable to have more than one page builder active. We recommended disabling WPBakery Page Builder if the client plans to continue using Elementor. After disabling WPBakery Page Builder and updating the plugins, the issue was resolved, and the page load time improved to between 4-10 seconds.
If this solution does not resolve your issue or seems outdated, we recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to change the default locale, hreflang, and language mapping to Portuguese-Brazil on your website but encountered an error stating 'The default locale already exists.' You were able to change the mapping but not the locale or hreflang. Solution: To resolve this issue, follow these steps: 1) Activate the pre-defined Portuguese (Brazil) language on your site. 2) Go to the language settings and click to edit the languages. Initially, change the default locale for the Portuguese (Brazil) language to a temporary one, such as
pt_BRtt
, and save the changes. 3) After this, you can set the new language data with default-locale:
pt_BR
.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum.
Problem: The client is trying to synchronize their default language menu with the Russian language translation in WPML. They have multiple menus in the footer, including 'Footer - Products' with custom links translated via WPML string translation. However, the menu translations are not updating when trying to sync. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML >> WP Menu Sync page and press the 'Sync' button. 2. Select the Russian language footer menu items. 3. Press the 'Apply Changes' button. 4. Verify the translations by clicking on the Footer custom links at the bottom of the page from WPML >> String Translation page. 5. Return to WPML >> WP Menu Sync page and press the 'Sync' button again to ensure the menus are synchronized. This should display the correct translations in the Russian language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
