artakG

Problem:
The client is trying to make their website multilingual with Armenian as the default language and English and Russian as additional languages. They used the WPML Translation Dashboard to translate the website. However, in the editor, the translated version is displayed correctly, but on the live page, it still shows the Armenian text instead of the translated text.
Solution:
First, ensure that the server meets the minimum requirements for running WPML, which can be found here: https://wpml.org/en/home/minimum-requirements/
Next, increase the WordPress memory limit to at least 256 MB by adding the following code to the

wp-config.php

file:

define ('WP_MEMORY_LIMIT', '128M');

Place this code just before the comment:

// That's all, stop editing! Happy blogging.

If your hosting provider restricts these settings, contact them to make the necessary changes.
After adjusting the memory limits, follow these steps:
1. Edit the page in the default language and make a small edit then update.
2. Open the translation and re-save it.
3. Clear the cache.
4. Go to WPML->Support->Troubleshooting and clear WPML Cache.
If the issue persists after these steps, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please open a new support ticket at WPML support forum for further assistance.

Problem:
You are using the WPML plugin with the Flatsome theme, and after activating WPML, your website stops working, displaying either a white page or an error message stating that the site is currently unable to handle the request.
Solution:
The issue is due to fatal errors related to the missing 'DOMDocument' class, which indicates that the PHP-XML extension is not installed or enabled on your server. This extension is crucial for WPML as it relies on it for XML parsing. To resolve this, check if the PHP-XML extension is installed and enabled on your server. You might need to contact your hosting provider or refer to your server's documentation to ensure the extension is properly installed. For further guidance, visit WPML support forum.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.

Problem:
The client was facing an issue with the design of the language switcher on their multilingual website, specifically the Armenian version. The language switcher was missing a small arrow and a border line inside the dropdown. Additionally, the client was unable to update plugins as the update option did not appear, and the OTGS Installer could not be activated.
Solution:
We advised the client to check for updates in the Plugins->Add new -> Commercial tab or download the latest versions manually from https://wpml.org/account/downloads/. For the design issue of the language switcher, it was identified that the theme's CSS controls the display, and the missing div class for the submenu in the Armenian version was causing the issue. We recommended adding a translation for the Armenian version in Appearance->Menus to resolve this. After updating the WPML plugins to their latest versions, we instructed the client to go to WPML->Translation Management, filter by RU, and send the Elementor templates for translation to fix the header template issue.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.