petraB-11

Problem:
The client was experiencing issues with translating pages on a WordPress multisite setup. They were redirected to a different subsite when attempting to work on translations. The client had already deactivated and reactivated the WPML plugins and re-registered the main site with a new key, but the issue persisted. It was later discovered that a hardcoded redirection was causing the problem.

Solution:
We advised the client to review our documentation on Multilingual Support for WordPress Multisites. If the main site of the multisite installation is registered with WPML, all subsites are included in this registration. We provided links to our documentation:

• Multisite Support
• Registering WPML on Multisite
• Using Automatic Translation on Multisites

We also mentioned that prepaid credits could be assigned to the main site and shared with all subsites and that Pay-as-you-go can be registered for each subsite separately.

If the solution provided is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.