Problem: You are experiencing issues where adjustments made on a translated page in Elementor are lost when the original page is updated. This happens because WPML overwrites manual adjustments if it thinks you are using the WPML editor. Solution: To prevent losing your manual adjustments on the translated page, you need to switch to the WordPress editor for making these changes. This way, WPML will not overwrite your manual work when the original page is updated. For detailed guidance, please refer to our documentation on using different translation editors for different pages: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where all links on the translated version of their site lead to an error 500, although these links work fine when opened in a new tab. There are no PHP or WordPress errors showing in the debug logs. Solution: First, we recommend ensuring that debugging is properly enabled in WordPress. To do this, open your
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: You have auto-translated your website and published it. After having the translations proofread and corrected by a friend, the updates are not reflecting on the front end, even though they appear correctly in the WPML Translation Editor. Solution: This issue might be related to an Elementor caching problem. We recommend trying the following steps: 1. Visit the errata page for a known issue with Elementor at https://wpml.org/errata/elementor-translated-pages-show-stale-content-after-being-updated/ and apply the suggested workaround. 2. If the problem persists, follow these steps: - Open the default language page in Edit mode. - Make a minor change (e.g., add a space or a '+' sign) in your page/post title. - Update the page by pressing the “Update” button. - Remove the change made in the previous step. - Update the page again. - Open the translated page in WPML Translation Editor, ensure the translation is 100% complete, and press the 'Complete Translation' button.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's custom links in the primary menu were not updating even after attempting synchronization. Solution: 1. We ensured that the translation of custom links was completed from the WPML >> String Translation page. For more details, see the documentation on Translating Menus. 2. We then navigated to the WPML >> WP Menu Sync page, selected the primary menu items, and pressed the 'Apply changes' button. After this, we pressed the 'Sync' button, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to translate your website using WPML, but after adding a translation to a string, it doesn't update on the website front end. Specifically, you are facing problems with the widgets in your footer not displaying translations. Solution: We recommend adding the following XML configuration in WPML >> Settings > Custom Configuration section:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
