Problem: The client reported two issues: a discrepancy in the number of main level menu items between French and English versions of their site, and various problems caused by WPML, including too many redirects and permalink changes leading to internal server errors. Solution: For the redirection issue, we suggested checking the known problem related to WooCommerce Multilingual causing too many redirects when using shop base with category permalinks. We recommended a workaround which can be found here: https://wpml.org/errata/woocommerce-multilingual-too-many-redirects-error-when-using-shop-base-with-category-permalinks/. Before implementing this, ensure to back up the database. For the permalink issue, it appears to be related to .htaccess being overwritten by WPML. A quick solution is available here: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/. Regarding the language switch leading to a 404 error, we requested a screenshot to better understand the issue with the hardcoded link.
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client reported that the word "Store" on their French page did not translate to "Catalogue" and was also experiencing a 404 error on the default page. Solution: First, to address the translation issue, we recommended the following steps: 1. Go to WPML → String Translation. 2. Enable the option to auto-register the strings. 3. Navigate to the page where untranslated strings are displayed. 4. Return to WPML → String Translation, disable the option, and verify if the given string has been registered. 5. Translate the string. For more details, visit finding strings that don't appear on the String Translation page. Secondly, to resolve the 404 error, we suggested: 1. Update the permalinks in Settings → Permalinks. 2. Check if the Shop page is correctly set in WooCommerce → Settings → Shop page.
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing a critical error when trying to access the WPML admin panel, resulting in a fatal error message instead of the expected admin panel. Solution: We are currently investigating a similar issue. In the meantime, we recommend following the workaround provided here: WPML String Translation error fix. Please ensure that you back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem:
Client reported that product gallery images were not appearing in translations within the WP Admin. The client managed to partially solve the issue by using an advanced SQL query and a PHP script, identifying that WPML was not handling situations where an image associated with a product did not have a corresponding file on the server, which seemed to cause a block in script execution.
We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client reported that some product categories were missing in English compared to the number of categories in French. Solution: We recommended the client to navigate to WooCommerce → WooCommerce Multilingual & Multicurrency → Categories and translate the missing categories. Additionally, we pointed out that under the Status tab in the same section, it was indicated that "42 Product categories are missing translations." We provided a documentation link for further guidance: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#taxonomies We advised that by translating these product categories, the number of English categories should match the French ones, as each translated category creates a new category linked to the original.
Please note that the solution provided might be outdated or not applicable to your case. If after checking the related known issues and confirming that you have the latest versions of themes and plugins installed, the problem persists, we highly recommend you to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
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