Skip to content Skip to sidebar
Home » WPML Documentation » AI Translation for WordPress – Quality Guaranteed » Automatic Translation with Guaranteed Quality » Refunds for PTC Translations

Refunds for PTC Translations

Dario
Updated
August 27, 2025

Not satisfied with WPML’s PTC translations? Use this form to request a full refund of the translation credits you used.

How It Works

  1. Let us know what’s wrong – we’ll treat it like a bug report.
  2. Our team will analyze and try to fix the issue.
  3. If you’re still not satisfied, we’ll refund you for the amount you spent on translating that content.

Requests must be submitted within 60 days of the translation date.

Refund Request Form

Name(Required)
Describe what’s wrong and include a few examples. This helps us understand the problem and improve the translation engine.
Link to a live page showing a problematic translation.
Translation Languages(Required)
From:
To:
 
Select the language pairs involved in the issue.

Frequently Asked Questions

Anyone using PTC on a live website with real content. We don’t provide refunds for translations done on local/test sites or with dummy content.

Only those done using PTC. Refunds don’t apply to content translated with other engines like DeepL or Google Translate.

Yes, we cover up to 500,000 translated words.

You must submit the refund request within 60 days of when the translation was done.

We’ll first try to fix the translation issue in PTC itself. If you’re still unhappy, we’ll refund the credits used for that content in full.