Problem: The client needed assistance with translating the Elementor animated card widget and a dropdown menu widget on their website.
Solution: For the Elementor animated card widget, we identified that it originates from the Element Pack Pro plugin, which at the time was not up to date and not compatible with WPML. We suggested three potential solutions: 1. Update the plugin and check if it has become compatible with WPML. 2. Register the plugin shortcodes for translation manually, which requires custom programming. 3. Contact the plugin author to request them to make the elements translatable. 4. Use manual translation by editing the page directly with Elementor, bypassing the WPML translation editor. This method excludes the possibility of using automatic translation. We provided a documentation link for manual content editing: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Regarding the dropdown menu widget issue, we advised the client to open a separate support ticket as per our policy to handle one issue at a time.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
