Problem: The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text. Solution: 1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves. 2. If the description was added in a non-standard way, we requested more details on how it was added. 3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue. 4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to add a new variable product, but the variable options are missing from one language (FI). Solution: First, ensure that your WPML plugin and add-ons, as well as WooCommerce, are updated to the latest versions. You can check and download the latest versions from here.
Next, verify if you have translated your attributes. You can find guidance on translating attributes here.
If the issue persists, try deactivating other plugins temporarily and test with only WPML, WooCommerce Multilingual & Multicurrency, and WooCommerce activated. Make changes to the product, update, and resave translations.
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket here for further assistance.
