Problem: The client needed to translate a component called "kt_woo_extras" to display gallery photos correctly on English product pages. Additionally, there was an issue with the Kadence Shop Kit Size Chart not displaying correctly in different languages.
Solution: For the "kt_woo_extras" component, the client successfully copied the necessary code from the sandbox site to their production site via String Translation, resolving the issue for English products.
Problem: The client's product gallery styles were not correctly applied to the English translation of their website. The images were appearing below the main photo instead of in their correct positions as defined by the 'Kadence shop kit' PRO plugin.
Solution: We identified that the issue was related to a string named
kt_woo_extras
that needed translation via WPML String Translation. We added the correct translation settings for this string, and after applying them, the product gallery displayed correctly in the English translation of the product pages.
If you're experiencing a similar issue, we recommend checking the WPML String Translation for the string related to your gallery display settings and ensuring that the correct translation is applied.
Problem: The client's sitemap displays mixed pages from the default and translated versions, and when WPML SEO is active with Rank Math SEO. Solution: If you're experiencing issues with your sitemap showing both default and translated pages, it's important to note that when using language URL format directories, it's normal to have all pages and their translations on the sitemap. There should only be one sitemap for your site. Additionally, WPML automatically adds the
Problem: The client's WooCommerce eshop is set up in French and is being translated into English. On the product page, the client noticed that the reviews in French are not displayed on the translated English page, which shows "0 reviews" instead. Solution: We recommend going to WooCommerce > WooCommerce Multilingual > Settings tab, and selecting the option "By default, show reviews in all languages". After saving the changes, all product reviews should be visible regardless of the language the customer is viewing. For more information on translating and displaying product reviews, please check our guide: Translating and Displaying Product Reviews.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance.
Problem: The client is experiencing a critical error with their site map in the footer, which is generated by Rank Math. This issue is causing the page to display incorrectly and is a concern for SEO. Solution: If you're experiencing a similar issue with your site map, we recommend you follow these steps: 1) Ensure you have a full site backup before proceeding. 2) Update all plugins to their latest versions. 3) Navigate to WPML>>Support page, and click on the Troubleshooting link. 4) On the Troubleshooting page, under the *Clean up* section, perform the following actions, waiting for confirmation after each: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables 5) Clear all types of cache on your site. 6) Activate the WPML SEO plugin if it's not already active. 7) Go to Settings>>Permalinks and resave the settings.
If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket with us. You can do so by visiting the WPML support forum.
Problem: The client encountered a critical error after installing WPML and activating the WPML SEO plugin, which conflicted with the Rank Math sitemap functionality. The sitemap page displayed a critical error and mixed languages in the sitemap entries. Solution: We recommend the following steps to resolve the issue: 1) Ensure that your hosting provider can set up a staging site for troubleshooting in a similar environment. 2) Perform a full site backup before making any changes. 3) Update all plugins to the latest versions, including WooCommerce. 4) Increase the WP Memory Limit to 256MB, as WPML requires a minimum of 128MB. For more details, see the documentation on WPML minimum requirements and increasing memory allocated to PHP. 5) Increase the MaxInputVars in PHP settings to 10000. For guidance, refer to the article on setting the MaxInputVars directive or contact your system admin/hosting provider. 6) Activate the WPML Core plugin first, then add the String Translation plugin and other add-ons one by one.
If this solution does not seem relevant to your issue, please open a new support ticket on our support forum.
