Problem: After changing hosting, redirects for purchases in SK, CZ, and RO languages are incorrect, leading to the cart instead of the checkout page. Solution: 1) Clear caching: - Purge server/CDN cache and any caching plugins. - Exclude WooCommerce endpoints from caching: /cart/, /checkout/, ?add-to-cart=, and /?wc-ajax=add_to_cart.
2) Create a test product in the SK language with price, stock, and published status, then try adding it to the cart on the SK site.
3) Enable debugging and check logs: Edit wp-config.php (before the line "/* That’s all, stop editing! Happy publishing. */"):
- Reproduce the issue and check /wp-content/debug.log for errors. - Also check WooCommerce → Status → Logs for today’s logs (look for “fatal-error” or AJAX/add-to-cart entries).
4) Perform quick sanity checks: - WooCommerce → Settings → Products → General: test with “Enable AJAX add to cart buttons on archives” on/off. - Ensure that POST requests to /?wc-ajax=add_to_cart aren’t blocked by Security/CDN/WAF.
5) Fix database collation to avoid character corruption and related issues: - Convert the database and all tables (including WPML icl_*) to Charset: utf8mb4 and Collation: utf8mb4_unicode_520_ci (or utf8mb4_unicode_ci if 520 isn’t available).
6) If problems started after the host change, consider re-migrating with the correct encoding/collation from the start (export/import as utf8mb4).
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After changing hosting, text translations are broken, particularly in the Hungarian menu and WooCommerce orders in the admin area. This issue is due to character-encoding corruption likely caused by incorrect database charset settings during the migration. Solution: 1. Back up your site and database. 2. Ensure your wp-config.php file includes the following settings:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
Problem: The client is unable to find and edit the header menu translation in Hungarian and other languages using WPML. Additionally, there is an issue with the WooCommerce cart that prompts a language switch message, preventing purchases in languages other than English unless logged in as an admin. Solution: For editing the header menu translation, we recommend navigating to Appearance->Menus in the WordPress dashboard, switching to the desired translation language, and selecting your menu from the drop-down. This approach allows you to edit menu items in other languages as you would in the default language. For more detailed steps, please refer to our documentation on translating menus: Translating Menus.
Regarding the WooCommerce cart issue, navigate to WooCommerce -> WooCommerce Multilingual, click on the Settings tab, and under the Cart section, switch to 'Synchronize cart content'. This should resolve the problem with the cart emptying when switching languages. For further guidance, check out our documentation here: Clearing Cart Contents When Language or Currency Change.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with the 'WooCommerce Quantity Discounts, Rules & Swatches' plugin on their multilanguage site using WPML. While the discount rules work correctly on the default English version of the site, they do not apply correctly on the translated versions of the product pages. Additionally, the second price option is not selected by default in the foreign languages as it is in English. Solution: We resolved the issue by ensuring that the discount rule values are copied to other languages: 1. Navigate to WPML > Settings > Custom Fields Translation and click on "Show system fields". 2. Search for the field "_wqm_tiers" and set the preference to "Copy", then save the changes. 3. Edit the product in the English language and click on Update to apply these changes to the translations. For the issue of the default quantity option not being selected, follow these steps: 1. Set the custom field "_wqm_settings" preference to "Translate". 2. Update the product in the original language and its translation to ensure the default quantity option is copied to the translated product pages. Refer to the documentation on translating custom fields for more details. Note: The 'WooCommerce Quantity Discounts, Rules & Swatches' plugin is not listed in our compatible plugins directory. We recommend contacting the plugin author to join our Go Global program to ensure full compatibility with WPML. Learn more about the program here: Go Global program.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client reported two issues: firstly, the English version and the multilingual version of their site were opening different pages. Secondly, the swatches in the quantity options were not functioning correctly. Additionally, the client mentioned that certain elements like the 'Free Shipping over 40 Euro' header and footer descriptions were not translating despite being translated in the WPML String Translation tab. Solution: For the first issue, we identified that the product page was created using the Elementor template, and the translated product page was using a different template. We advised the client to recheck the translation template. For further assistance, we provided a link to the documentation on creating different Elementor templates per language with WPML: https://wpml.org/documentation/plugins-compatibility/elementor/creating-different-elementor-templates-per-language-with-wpml/ For the second issue regarding the ShopEngine plugin, we instructed the client to manually create the translation template for the single product template in the English language by navigating to ShopEngine > Builder Templates. We also provided documentation for further guidance: https://wpmet.com/doc/wpml-woocommerce-multilingual-template/
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with translations not appearing for the 'Free Shipping over 40 Euro' line in the header and the 'Our Vision' section in the footer, even though they have been translated in the WPML String Translation. Solution: We recommend checking if the header and footer are created using Elementor Pro templates. If so, navigate to WPML > Translation Management, or go to Templates > Theme Builder > Switch to table view > Translate the template to ensure the translations appear on the frontend. For detailed guidance, refer to our documentation on translating Elementor templates: Translating Elementor Templates.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
