Problem: The client is trying to migrate content from the Classic Translation Editor (CTE) to the Advanced Translation Editor (ATE) in WPML without losing existing translations.
Solution: We explained that in WPML, there is no direct migration from CTE to ATE. When switching from CTE to ATE via WPML -> Settings, existing translations remain in the database but are not recognized by ATE. Thus, when editing with ATE, the translation fields will appear empty. The client needs to: 1. Switch to ATE from WPML -> Settings. 2. Manually translate the content again using ATE or utilize automatic translation. Once content is translated in ATE, it benefits from Translation Memory, which helps in tracking and syncing subsequent updates.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client's pages were blocked for translation after being sent to Big Translation. Even after Big Translation confirmed that all jobs had been removed, the issue persisted. The client attempted to delete and duplicate the pages, which allowed for translation, but the translations were not displayed on the site. Solution: We resolved the issue by using WPML's troubleshooting functions. We recommend the client to: 1. Translate a page. 2. Check if the translation displays correctly on the site. For further guidance, we advise checking the WPML troubleshooting documentation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
