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Gengo

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Gengo is a web-based human translation platform headquartered in Tokyo. The platform currently draws from a network of approximately 10,000+ pre-tested translators working with 34 languages.

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About Gengo

Gengo is a web-based human translation platform headquartered in Tokyo. The platform currently draws from a network of approximately 10,000+ pre-tested translators working with 34 languages.

Getting started with Gengo and WPML

To send content for translation to Gengo, install the following plugins on your website:

  • WPML Multilingual CMS – the core plugin
  • WPML String Translation – this plugin will allow you to translate interface strings

You can download them from your wpml.org account. If you do not have an account yet, you can create a new one by choosing WPML Multilingual CMS or Multilingual Agency plans.

Working with Gengo via WPML

Here are the basic steps of working with WPML and Gengo. For a full walkthrough, check out our page about using WPML with a translation service.

Connecting Your Website to Gengo

First, you need to connect WPML with Gengo. Part of this very simple process is to request your Gengo API Keys

You can activate Gengo as a translation service with WPML in three simple steps.

Step 1: Create a Gengo Account

If you already have an account, you can move on to the next step.

To create an account, visit the Gengo Homepage and click the Sign up button.

Select the Create Customer Account and fill in your data. If you prefer, you can also use Google+ or your Facebook account.

If you submit the form, you will receive an email with a confirmation link that you need to follow to use Gengo a translation service.

Step 2: Generate your API Keys

To connect WPML with your Gengo account, you need to generate private and public keys.

Please sign in to your Gengo account and select Settings from the dropdown menu.

From the sidebar menu, select API settings. The public key will be visible by default. To display the private key, please click the Show button.

If you want to generate a new pair of keys for WPML connections, simply click the Generate Key button.

Copy both keys so you can access them easily for the final step below.

Step 3: Enter your API Keys in WPML

Go back to your WordPress admin panel, select WPML Translation Management from the menu, and switch to the Translators tab.

Sending content for translation

Once your site is connected to Gengo, you can start sending your content for translation.

Receive a quotation from Gengo

Your customer dashboard contains a list of all pending and approved jobs. Log in to Gengo to finish the configuration.

Receiving completed translations

Once done, your site is ready to receive completed translations.

Canceling translation jobs

If for some reason you do not want to translate pages sent from WPML to Gengo, please remember the following:

  • You cannot manually delete jobs from the Translations Job tab on your website.
  • You can only cancel the project and jobs in Gengo.
  • Gengo only allows canceling jobs in string segments. For a job to be properly canceled in WPML, all string segments must be canceled. Gengo support will be able to help you in case all job strings are not canceled correctly.

Jobs listed on the Customer dashboard under the subtitle “Reviewable” can be canceled. Click on the “Details” link of a reviewable job to open a dialogue with the job details.

Read more about canceling translation jobs sent to a professional service.

Translating the Rest of Your Site

Once you’re done translating the content of your page, there could be untranslated texts in menus, sidebars, and similar places. No problem, you can use Gengo to translate the rest of your site.


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