Problème : Vous avez un message indiquant que la traduction automatique est arrêtée malgré l'achat de crédits prépayés et un bouton corriger qui ne fonctionne pas. Solution : Nous avons identifié que votre limite de 195000 crédits a été dépassée. Nous avons demandé à notre équipe de niveau supérieur d'augmenter cette limite. En attendant, vous pouvez essayer de débloquer la situation en annulant les travaux de traduction automatique en cours. Pour ce faire, allez dans WPML > Support > Troubleshooting > Cancel in-progress automatic translation jobs.
Si cette action ne résout pas le problème, nous vous recommandons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client wanted to revoke credits from a non-existent website and reassign them to another website. The website was listed in the prepaid credit list but not in the sites list, making it impossible to manage the credits through the usual process. Solution: We explained that the 2000 credits were initially free WPML credits assigned to sites upon their first registration and typically cannot be shared between sites. However, we made an exception and reassigned the 2000 credits to the client's new site, https://pulse-z.matrix-test.com/. For future reference on managing credits, we recommended following our documentation on how to assign automatic translation credits to your sites, which can be found here: WPML Documentation on Managing Credits.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: You are experiencing an issue where WPML is asking for credits for automatic translation even though you have all necessary credits allocated to your site. Solution: This problem typically occurs when WPML is not registered properly on your site. To resolve this, follow these steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found here: Why credits may be missing and how to fix it 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at WPML support forum.
Problem: You have purchased credits and are unable to assign them to your website. This is causing a delay as you need to deliver the translated website urgently. Additionally, you receive an error message from WPML when trying to add credits. Solution: We recommend following the instructions provided here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: Stai riscontrando problemi con la traduzione automatica su WPML nonostante l'assegnazione di crediti e ricevi un avviso di aggiornamento nonostante il plugin sia aggiornato. Soluzione: Verifica i crediti disponibili per il tuo sito. Ti consigliamo di seguire le istruzioni fornite qui per risolvere il problema.
Se la soluzione proposta non dovesse essere più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: You are experiencing a discrepancy between the credits shown in your WPML panel and those displayed on your website. Additionally, you are unable to update the WPML plugin. Solution: If you're facing these issues, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the prompts to generate and assign a new key. 6. Copy the new key, paste it into the input box on your site, and press the Register button. 7. Take a backup of your site and attempt to update the WPML plugins again.
If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are trying to use auto translation on your website, but it has stopped due to low credits even though you have purchased 200,000 credits. The purchased credits are not showing on your credit balance on the site. Solution: The purchased credits should be instantly available on your WPML.org account. You need to assign the credits from your WPML.org account to your registered site. Follow these steps: 1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key (if it exists). 3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. It will generate the Key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to see roomraccoon.com in the manage credits section on WPML despite de-registering and re-registering the site. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the roomraccoon.com site key by clicking the little trash icon. 3. Log in to your roomraccoon.com site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. It will generate the Key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to assign translation credits to their production website (novatek.it) but encounters an issue because the credits are still assigned to an old development domain (novatek.happybrain.dev) which no longer exists. Solution: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the site key for novatek.happybrain.dev by clicking the trash icon, which will return the assigned credits to your WPML.org account. For more details, visit this documentation. 3. Log in to your Novatek.it site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits using that popup. 6. Copy the key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: Stai cercando di tradurre il tuo sito in inglese e coreano usando il motore di traduzione Microsoft, ma il processo si blocca indicando che sono necessari molti più crediti di quelli stimati inizialmente. Solution: Il problema potrebbe derivare da traduzioni "in sospeso" in altre lingue che stanno bloccando il processo. Per risolvere, segui questi passaggi: 1. Vai in WPML > Supporto > risoluzione dei problemi. 2. Clicca su "cancella lavori automatici in corso". 3. Riprova a effettuare le traduzioni. Ricorda che i crediti vanno calcolati per ogni lingua di destinazione, quindi potresti aver bisogno di più crediti di quanto inizialmente previsto. Inoltre, considera che la qualità della traduzione da italiano a coreano potrebbe non essere ottimale con Microsoft, e potresti considerare l'uso di un altro servizio come DeepL per risultati migliori.
Se la soluzione proposta non risolve il problema o se le informazioni sembrano non aggiornate o non applicabili al tuo caso, ti consigliamo di consultare la pagina dei problemi noti e di verificare che tu abbia installato le ultime versioni dei temi e dei plugin. Se necessario, apri un nuovo ticket di supporto sul forum di supporto WPML.
Problem: You want to assign prepaid credits to your website, but it is not listed in the manage credits section. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to Plugins → Add New and click the Commercial tab. If you see an 'Unregister WPML from this site' button, click it. If not, proceed to the next step. 2. After the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 3. Complete the site key wizard in your WPML account. 4. Copy your new key and paste it in the Commercial tab. Then, delete your old site key in your WPML account. 5. Now, you should be able to assign the credits to your site.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Utilizziamo i cookie per ottimizzare il nostro sito web e i nostri servizi.
Il tuo consenso ci permette di elaborare dati come il comportamento di navigazione.
Il mancato consenso potrebbe compromettere alcune funzionalità.
Funzionale
Sempre attivo
Necessario affinché il nostro sito web funzioni e comunichi correttamente.
Preferenze
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistiche
Li utilizziamo per analizzare le statistiche del nostro sito.
Le informazioni raccolte sono completamente anonime. L'archiviazione tecnica o l'accesso che viene utilizzato esclusivamente per scopi statistici anonimi. Senza un mandato, la conformità volontaria da parte del tuo fornitore di servizi Internet o altri registri di terzi, le informazioni memorizzate o recuperate per questo scopo da sole non possono generalmente essere utilizzate per identificarti.
Marketing
Questi cookie tracciano la tua navigazione per fornirti annunci pubblicitari pertinenti.
