Problem: The client is trying to insert a language switcher in the header using the 'menu language switcher' option in WPML but faces issues with the dropdown menu only showing options from a previous theme, not the current theme. Additionally, inserting a WPML block in the header breaks the header into multiple lines. Solution: We recommend going to WPML-> Languages-> Menu Language Switcher and deleting the old switcher. Then, edit your header/navigation template and add a new switcher block. If this does not resolve the issue, placing the language switcher in a column within the header might prevent it from breaking into multiple lines.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
The client wants all notifications displayed by the WPML plugin to be in English, despite the admin interface already being set to English.
Solution:
We recommend setting your profile language to English under Users >> Profile on your WordPress site. After updating this setting, please clear all types of caches to ensure the changes take effect. For detailed guidance, refer to our documentation on setting the WordPress administration language:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: На мобильных устройствах выпадающий список с выбором языков не сворачивается при повторном клике, а вместо этого перезагружает страницу. Solution: Если вы столкнулись с такой же проблемой, мы рекомендуем проверить настройки вашей текущей темы, так как поведение выпадающего списка может быть определено именно ими. Возможно, в настройках темы предусмотрена возможность кастомизации этого поведения. Также рекомендуем ознакомиться с документацией вашей темы, чтобы узнать, можно ли изменить это поведение без дополнительного программирования.
Если данное решение окажется неактуальным или не поможет в вашем случае, мы настоятельно рекомендуем открыть новый тикет в службе поддержки WPML. Также полезно проверить известные проблемы, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: Wenn Sie feststellen, dass der individuelle Link 'Kontakt' auf Ihrer mehrsprachigen Webseite nur in der Hauptsprache Englisch funktioniert, aber nicht in den anderen Sprachen Deutsch und Russisch, liegt das Problem möglicherweise an der Übersetzung der HTML DIV ID für die Sekundärsprachen. Solution: Wir empfehlen Ihnen, die HTML DIV ID in den Sekundärsprachen anzupassen, um eine korrekte Funktionalität zu gewährleisten. Zum Beispiel, in Deutsch sollte die ID von
#contact
zu
#Kontakt
geändert werden, und in Russisch zu
свяжитесь с
. Hier ist ein Beispiel, wie Sie die ID in Deutsch ändern könnten:
Nach dieser Anpassung sind keine weiteren Änderungen in WPML notwendig.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr spezifisches Problem anwendbar ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client is experiencing issues with translating buttons and custom links in a multilingual WordPress site using WPML. Specifically, the buttons on the French pages link to the English pages, and there are a few custom links in the main menu that are not translating to French. Solution: For the issue with the buttons linking to the wrong language pages, we recommend manually updating the URLs on each button to point to the correct language version. For translating custom links in the main menu, you can use the String Translation feature provided by WPML. Detailed guidance on how to translate menus can be found in our documentation: Translating Menus.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so here: Contact WPML Support.
Problem: You want to switch the default language of your WPML site from English to Dutch, affecting all pages, products, and strings. Solution: To change the default language, go to WPML → Languages. However, for existing content, you need to manually adjust each element: 1. For strings, change the source language of the plugin or theme text-domain. Detailed guidance is available here: How to Change the Source Language of Strings. 2. For pages, products, and posts, you must first unlink the translation and then reconnect it with Dutch as the original language. This process is not bulk actionable and must be done individually for each item. Instructions on disconnecting translations can be found here: How to Disconnect Translations, and connecting them back is detailed here: How to Connect a Translation.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at WPML Known Issues, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is trying to manage translations for pages on their website and finds the block-based interface of the Advanced Translation Editor (ATE) complicated, especially when dealing with bolded content. They are wondering if they can use the simpler interface similar to the one used for translating categories.
Solution: We explained that the block-based interface is part of the ATE, which offers features like translation memory and glossary to help manage translations efficiently. For content with formatting, ATE detects this and allows the application of formats in translations easily. If the client prefers a simpler interface, they can use the Classic Translation Editor (CTE), which is more straightforward but lacks features like automatic translation and glossary support. We also advised against switching between ATE and CTE for the same content as it may lead to loss of translations. For pages not yet translated, the client can use ATE and opt for automatic translation on demand by adjusting settings in WPML -> Settings -> Translation mode to 'Translate what you chose' and then selecting content for translation in WPML -> Translation Management.
It's important to note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are using WPML to translate content and encounter an issue where the translation process shows 95% completion, but it indicates something is missing when you try to save. This inconsistency occurs across various pages and templates, sometimes allowing saving at 95% completion. Solution: The issue was caused by Elementor and fixed by updating Elementor and Elementor Pro.
If these steps do not resolve the issue, or if the solution provided here becomes outdated or irrelevant to your specific case, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
**Problem:**
The client encounters an issue when attempting to update WPML or other plugins, receiving an error message: *"Update failed: Could not remove old translations."*
**Solution:**
If you are facing the same issue, we recommend creating a full backup of your site. Then, try updating the WPML plugin manually by following the instructions available here: https://wpml.org/faq/updating-wpml-manually/. If the problem persists, consider replacing the site key in the WP > Plugins > Add New > Commercial tab.
If these steps do not resolve the issue, it is possible that the solution may be outdated or unsuitable for your case. We encourage you to check the https://wpml.org/known-issues/, verify the fixed version, and confirm that you have installed the latest versions of themes and plugins.
