Problem: The client needed help setting up the language selector button on their multilingual website. Specifically, they wanted the language selector to display only the alternative language option (e.g., show 'English' on the Spanish page and 'Español' on the English page) instead of showing the current language. Solution: We advised the client to adjust the settings in the WPML plugin to hide the current language from the language selector. Here are the steps to follow: 1. Navigate to WPML > Languages. 2. Go to the 'Menu Language Switcher' section. 3. Click the 'edit' pencil icon. 4. Change the view to 'List of languages' (if it's set to a dropdown, this will need to be changed as only one language will be displayed). 5. Uncheck the 'Current language' checkbox to hide the current language from the menu. 6. Save the changes. This setup ensures that the language selector only displays the language that the user can switch to, making the site navigation more intuitive.
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to purchase more translation credits due to a connection error with the automatic translation service and needed guidance on how to buy credits in the new system. Solution: We advised the client on how to purchase translation credits by directing them to our documentation on prepaid credits and the pay-as-you-go subscription. For detailed steps, we provided links to our documentation:
We also recommended checking the connection to our servers by ensuring specific URLs are whitelisted by the hosting provider:
cdn.wpml.org
wpml.org
ate.wpml.org
api.wpml.org
ams.wpml.org
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
