Problem: The client needed to transfer 94,000 credits from a localhost website to a production environment but lacked the option to transfer credits on the Translation Management page and could not delete the site key as the localhost site was not registered with WPML. Solution: We removed the 94,000 credits from the localhost site and moved them to the client's WPML.org account. The client can now assign these credits to any registered site by following the documentation on how to assign automatic translation credits to your sites. If the WPML is not registered properly on the site, we recommend: 1. Logging into your WPML.org account and going to the Sites page: https://wpml.org/account/sites/ 2. Deleting the existing site key (if it exists). 3. Logging into your site, navigating to the Dashboard >> Plugins >> Add new > Commercial tab, and clicking the Unregister WPML from this site link if it exists. 4. Clicking the Register WPML link. 5. Clicking the Get a key for this site link. 6. Generating the key for your site and assigning the credits using that popup. 7. Copying the key, pasting it back into the input box, and pressing the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client is using WPML with the Gravity Forms Multilingual plugin and is facing an issue where form entries cannot be translated. While form labels and sub-labels are translatable, the received submissions cannot be translated natively or during export. Solution: Currently, WPML does not support the translation of form entries directly. We recommend adding a hidden field to collect the language code when the form is submitted. This allows filtering submissions by language. For translating the content of form entries, the client might consider implementing a custom function using the Google Translate API, as WPML does not provide a native solution for this.
If this solution does not fully address your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket here.
