The client needs to create a second language menu on their site without translating products and pages. They attempted to sync the menu, but this functionality was not active because the pages and products were not translated.
Solution:
We recommended manually creating menus in the secondary language as the automatic menu sync only works if posts and pages are translated. For detailed steps on manual menu creation, see this guide.
Additionally, setting the 'Translatable - use a translation if available or fallback to original language' option for Pages and Products Post Types allows listing primary language posts in secondary languages without translation.
For a temporary workaround, we suggested using the Custom Links feature in the WordPress Menu to manually create Menu Items in Arabic. A helpful screencast for this process can be found here: https://www.screenpresso.com/cloud/EyLYyVSIeL3T/.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client wants to verify the correctness of all translations and configurations in a secondary language before making it available to everyone. They are asking if it is possible to show the secondary language only to administrator users and hide the language switcher from other visitors. Solution: We recommend following the steps in our tutorial to hide languages from your visitors on the front end. You can find the tutorial here: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/. The option to hide languages is available in WPML → Languages → Hide languages section.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client activated WPML plugins on their staging website and encountered issues with translating the 'add to cart' button and 'In stock' text on the product page using Flatsome theme. Despite using WPML > String Translation with the 'Exact match' option, the translations did not apply unless 'Auto Register Strings for translation' was enabled. Solution: 1. We recommended checking if the string was being overwritten by the theme or another plugin by using WPML > String Translation and searching for the string with the 'Exact match' option. All results should be translated. 2. The client should delete the currently translated string and register it again. We advised enabling 'Auto Register Strings for translation' as per the guide: Enable Auto-Register Strings 3. We identified that some settings from WooCommerce Multilingual & Multi-Currency were overwritten. The client needs to check WPML configuration files added by other plugins or manual settings in the Multilingual Content Setup section. 4. It was necessary to set 'Variations (product_variation)' to 'Translatable - only show translated items' in WPML > Settings > Post Type Translation. 5. The client was also advised to translate their Shop page and products to ensure full functionality in other languages. 6. For custom product layouts using UX Builder, the client needs to translate the layout in UX Blocks.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to find one specific product category ('Bags') in the list for translation using WPML. Solution: We recommended the client to first make a full backup of their site. Then, navigate to WPML -> Support -> Troubleshooting. Once there, the client should click on the items listed in the provided screenshot to sync the products term count. This action might help in making the missing category appear for translation.
If this solution does not apply to your situation, or if it's outdated, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
