Problem: The client is managing subscription fees on their site using WPML with prices in USD and BRL. Some Brazilian users subscribed in USD when accessing the site in English, leading to issues with payment due to incorrect currency conversion (e.g., $29 USD being incorrectly converted to 29 BRL). Solution: 1. We recommend setting up the Currency by location feature to geolocate users and set the currency based on their location. 2. Ensure that any third-party plugins like WooCommerce Payments that add multi-currency features are configured correctly or disabled to avoid conflicts. 3. For existing subscriptions that were incorrectly set up, the affected users need to create new subscriptions. 4. Set and manage currency exchange rates via WPML's multi-currency support.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
