Problem: The client is using a 'simple banner' plugin that displays both English and Czech texts on both language versions of the site, and they want to display only the relevant language text on each version. Solution: We recommend the following steps to resolve this issue: 1. Enter the text in English and save it. 2. Go to WPML → String Translation. 3. Enable the option to auto-register the strings. 4. Navigate to the page where the banner strings appear. 5. Return to WPML → String Translation, disable the auto-registration option, and check if the banner text has been registered. 6. Translate the banner text. For more details on how to find and translate strings that do not appear on the String Translation page, please visit our documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You have enabled media translation settings on your site, but you are experiencing issues with images not appearing when using the Advanced Translation Editor. You want to edit the metadata of images so that it appears differently in different languages. Solution: If you're experiencing this issue, we recommend translating your media meta information, such as caption and alt texts, using the Advanced Translation Editor. To display different images on your translated pages, you should use the media translation addon. For detailed guidance, please refer to our documentation on Media Translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to enable WPML's Translation Editor when trying to translate content on Elementor and receives the message 'This action is not allowed'. Solution: 1. We recommend checking for any errors that might be displayed and uploading additional screenshots to provide more context. 2. We suggest deactivating all non-WPML-related plugins temporarily to see if there is a conflict causing the issue. It's important to ensure that a database backup is created before making any changes. If this solution doesn't seem relevant to your issue, please open a new support ticket with us.
Problem: 1. The client is unable to connect the WPML plugin to wpml.org, which is necessary for checking new releases and security updates. 2. The client is unable to enable WPML's Translation Editor for use with Elementor, receiving a message that the action is not allowed. Solution: For the first issue, we recommend following the troubleshooting steps in our documentation. Please ensure to whitelist the following domains: wpml.org, cdn.wpml.org, api.wpml.org, api.toolset.com, and cloudfront.net. You can find detailed instructions here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
