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Last updated by victorM-56 3 weeks, 4 days ago.

Assisted by: Bobby.

Author Posts
October 16, 2025 at 9:35 pm #17492481

victorM-56

Background of the issue:
I am trying to modify a translation as another administrator, but when she attempts to edit the text, a white page appears. It works fine with the master admin. This issue is new, as it was possible before for this admin user to modify a translation.

Symptoms:
When attempting to modify a translation, a white page appears instead of the expected save modification.

Questions:
Why does a white page appear when another admin tries to edit a translation?
Why does it work fine with the master admin but not with other admins?

October 17, 2025 at 12:04 am #17492582

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

If you add a test admin and use that new account, does it work ok? This will allow us to see if theres a database or permission level issue for that specific admin.

Also as another test, go to WPML->Translation management-> add the other admin as a translator with full access to all language pairs and try again.

Let me know your results, please.

October 21, 2025 at 2:43 pm #17503537

victorM-56

Chrome problem. Works on edge.