Footer translation on DIVI Theme

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using a global footer in Portuguese on the Divi Builder and have translated it to Spanish using Divi Layouts for your site. However, the translated footer is not being displayed when selecting the Spanish version of the website.
Solution:
We found that the issue was due to translating the wrong template. You should translate the Divi Global Footer instead. After translating the correct footer and clearing the cache, the Spanish translations should appear correctly.

If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Lauren 3 months, 2 weeks ago.

Assisted by: Lauren.

Author	Posts
June 25, 2025 at 7:23 pm
cabineC	Background of the issue: I am using a global footer in Portuguese on the Divi Builder. I translated it to Spanish using Divi Layouts (Footer Finalissimo Geral — Divi) for my site hidden link. Symptoms: The translated footer is not being displayed when selecting the Spanish version of the website. Questions: Why is the translated footer not appearing on the Spanish version of the site?
June 26, 2025 at 6:06 pm #17174946
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	This may not be related but it can limit my testing capabilities. In the Advanced Translation Editor log, there is an error "Active record record invalid: Validation failed: Email can't be blank". Can you please add an email for my temporary user? Let me know when that's done and I'll continue troubleshooting.
June 26, 2025 at 8:45 pm #17175260
cabineC	Email added!
June 27, 2025 at 8:49 pm #17178672
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thanks for fixing that. I found that the problem was that you were translating the wrong template. The correct footer is the Divi Global Footer. Once I translated that one and cleared the cache, you can now see the translations in Spanish.