Background of the issue:
I am trying to complete the automatic translation of my homepage after making some edits.
Symptoms:
The automatic translation process starts but never completes. It gets stuck before finishing, and the translation status remains 'in progress.'
Questions:
Why does the automatic translation process get stuck?
How can I resolve the issue of the translation status remaining 'in progress'?
We’re currently experiencing a system outage that is affecting our automatic translation service. We’re working to resolve the issue, and services will be back online soon. Thank you for your understanding.
Please try again in 30-60 minutes and it should work fine, if not let us know and we will be glad to help.
I'm Osama from WPML forums support. I'll be glad to help you today.
Please try the following steps:
1- Edit the page in the default language
2- Make a minor edit and update it
3- Update the translation
4- Check if the translation is completed
If the above steps didn't help, I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please back up your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
The structure of the pages has been broken, and the translation still couldn’t be completed.
I need to check the backup because the design has been affected.
Could you please let me know what changes have been made?
1- Edit the homepage in the default language
2- Add "V2" to the page's title and update the page
3- Wait for the translation to finish
4- Delete the "V2" and update the page
5- Wait for the translation to finish
After that, the translation was marked as completed rather than in progress.
