Media Not Loading on Translated Pages Due to Incorrect Upload Path

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: Compatibility, Exception

This topic contains 15 replies, has 0 voices.

Last updated by Shekhar Bhandari 4 weeks, 1 day ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 30, 2026 at 5:22 am #17775538
Sumit Singh	I am facing an issue with media translation. My media files are stored on DigitalOcean Spaces and are saved under this path: hidden link However, on translated pages (for example, the French version), the site is trying to load media from the following URL instead: hidden link Previously, this setup was working correctly. I have applied a code fix as a temporary solution; however, I want to understand why this issue is occurring and find a proper solution that does not require a custom code fix.
January 30, 2026 at 10:30 am #17777034
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hi there, I noticed that even the default pages are showing with the local domain. Could you please provide me with a page link where the images are showing incorrectly in translations? I’d really appreciate it. Thanks!
January 30, 2026 at 10:37 am #17777101
Sumit Singh	Here for 2nd product you can see image broken hidden link hidden link hidden link
January 30, 2026 at 11:06 am #17777447
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Is it okay to disable/enable theme/plugins on the staging site, also, if possible can you please provide me ftp details of the staging site? I have enabled the private reply for you. Thanks
January 31, 2026 at 4:31 am #17779742
Sumit Singh	Any update on this??
February 2, 2026 at 4:51 am #17782250
Sumit Singh	Hey Any update?
February 2, 2026 at 5:01 am #17782256
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I am checking the issue right now, I will update you soon. Thanks
February 2, 2026 at 5:08 am #17782257
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I tried to edit the product on the test site, but for some reason the site always redirect to homepage, it's making me hard to debug the issue. Further, the ftp details is not working for me, can you please recheck and share it with me. Look forward to your reply. Thanks
February 2, 2026 at 9:32 am #17782977
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, The ftp details is still not working for me. I am trying to use the ftp from Nepal. Further, to make this process easier, I have created a test site here, it's a public test site and can be logged in by clicking this link: hidden link Can you try to install the plugin here and see if you can reproduce the issue on a fresh new setup? Look forward to your reply. Thanks
February 2, 2026 at 10:05 am #17783091
Sumit Singh	Can I setup my site here through all in one plugin?
February 2, 2026 at 10:08 am #17783118
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, Since this is a public site, I wouldn’t recommend migrating it there. Instead, could you create a demo product with translations and check whether the issue can be reproduced? Additionally, on the staging site I noticed that some images display correctly while others do not. For the product where images are not appearing, could you try creating a similar product along with its translations and see if the issue persists? This may suggest that an update is required. I also recommend removing and re-adding the featured image once, then making a small update to the translations to see if that resolves the problem. I look forward to your reply. Thanks
February 2, 2026 at 10:12 am #17783151
Sumit Singh	I understand your point. On our site, the images are stored on DigitalOcean, and we are using the Offload Media Lite plugin. The main issue is that it is taking the default WordPress image URL instead of the DigitalOcean URL. Because of this, the issue cannot be checked on the public staging site. If you want to check the files on my staging site, we can install the WP File Manager plugin.
February 2, 2026 at 10:16 am #17783190
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, For some reasons I couldn't view the dashboard of the staging site too so file manager is not an options. Can you try my previous suggestions once on the live site? on the staging site I noticed that some images display correctly while others do not. For the product where images are not appearing, could you try creating a similar product along with its translations and see if the issue persists? This may suggest that an update is required. I also recommend removing and re-adding the featured image once, then making a small update to the translations to see if that resolves the problem. Look forward to your reply. Thanks
February 2, 2026 at 11:01 am #17783344
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, I’ve escalated this issue to our second-tier support team for further review. I’ll update you as soon as I receive their feedback. Thank you.
February 2, 2026 at 11:28 am #17783419
Sumit Singh	Hello, Please inform in this ticket only Thanks.