My ticket just randomly got closed can you re open it

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This topic contains 2 replies, has 1 voice.

Assisted by: Mihai Apetrei.

Author	Posts
November 24, 2025 at 11:05 am #17604241
Rene	Background of the issue: My ticket just randomly got closed can you re open it Symptoms: My ticket just randomly got closed can you re open it Questions: My ticket just randomly got closed can you re open it
November 24, 2025 at 11:13 am #17604380
Rene	Hello, My ticket got deleted and my problem is still not resolved!
November 24, 2025 at 7:23 pm #17606078
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Unfortunately, I don't find any request except for two older chat sessions that you had this year and this very recent ticket that was just marked as resolved: https://wpml.org/forums/topic/yith-woocommerce-product-add-ons-extra-options-not-showing-in-translated-version-of-the-website/ Maybe you opened a request from a different account? The fastest way to get help would be to open a new request from here (https://wpml.org/forums/forum/english-support/) and ask the AI agent to connect you with human support. Kind regards, Mihai Apetrei